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Available Dates:

20 September, 2023

09:25 - 16:15

Service Improvement

Handling Aggressive Verbal Complaints

Defuse and Mitigate Aggressive Behaviour

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Understanding ModernGov is the training division of GovNet Communications, the UK’s leading public sector events supplier. At Understanding ModernGov, we provide a wide variety of high quality and affordable CPD certified training courses for the public sector, voluntary sector and the private sector. Led by senior experts and professionals, our training courses focus on enhancing key skills to support organisational and professional development. As well as running training courses in London, Edinburgh, Manchester, Cardiff and Newcastle, we also offer a flexible approach by delivering our courses online as well as at your offices on a date to suit you.

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Handling Aggressive Verbal Complaints