Available Dates:
11 July, 2023
09:25 - 16:15
Service Improvement

Handling Conversations and Complaints with Vulnerable Service Users
Support vulnerable people with empathy and compassion
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Available Dates:
12 July, 2023
09:25 - 16:15
Service Improvement

Effective Written Responses to Complaints in the Public Sector
Improve Your Written Responses to Complaints
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Available Dates:
27 April, 2023
09:25 - 16:15
Service Improvement

Developing Effective Written Responses to Complaints in Healthcare
Excel at Accurate, Compassionate and Comprehensive Correspondence
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Available Dates:
6 June, 2023
09:25 - 16:15
Service Improvement

Handling Aggressive Verbal Complaints
Defuse and Mitigate Aggressive Behaviour
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Service Improvement

Effective Written Responses to Complaints in Education
Improve Your Written Responses to Complaints
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