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Overview
Schools, colleges, and universities are facing increased scrutiny to excel at customer service and handle complaints effectively.
To ensure your organisation can effectively handle complaints from the first response, staff must understand how to efficiently communicate and write credible, succinct, and comprehensible responses to complaints.
On this Effective Written Responses to Complaints in Education course, led by communications specialist, Sue Calthorpe, you’ll acquire the techniques to deliver effective written responses to complaints, through a combination of expert tutor input, practical case studies, and supported exercises.
Learning Outcomes
- Understand what is working and what needs improvement in complaints letter writing
- Learn from best practice how to respond to a complaint
- Effectively assess and plan your reply
- Develop practical written techniques to elicit information from colleagues
- Create credible correspondence moving forward
All the Understanding ModernGov courses are Continuing Professional Development (CPD) certified, with signed certificates available upon request for event.