Learning effective coaching and mentoring techniques ensures your team can achieve their full potential.

Coaching tends to be used for short term performance improvements, and mentoring tends to be used for longer-term capability developments. Understanding the differences between the two and implementing them effectively is important for anyone managing or leading a team.

This highly interactive Effective Coaching and Mentoring training course has been specifically designed to help your teams to identify the key differences between coaching and mentoring and develop the key skills that are required to become an effective coach and mentor.

Developing coaching and mentoring skills at every level of an organisation is crucial to unlocking potential, improving performance and increasing productivity.

Learning Outcomes

  • Develop key coaching or mentoring skills to be used throughout your career
  • Increase your understanding of the main tools and techniques associated with both coaching and mentoring
  • Learn how to apply specific skills and approaches to develop others
  • Learn the key mechanisms for transferring learning between individuals within your organisation
  • Embed effective techniques to provide structured professional development and training
All the Understanding ModernGov courses are Continuing Professional Development (CPD) certified, with signed certificates available upon request for event.

Enquire About In-House Training

To speak to someone about a bespoke training programme, please contact us:
0800 542 9414
[email protected]


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09:25 - 09:30


09:30 - 10:00

Ice Breaker and Clarification of Learning Objectives

10:00 - 11:00

Developing Coaching and Mentoring Skills

    • Understanding the difference between coaching and mentoring
      • When should we coach and when should we mentor?
    • Exploring what ‘good’ looks like
    • Using the key skills of:
      • Building rapport
      • Listening
      • Using intuition
      • Questioning
      • Providing feedback
      • Language style
    • Overview of the GROW coaching and mentoring model
11:00 - 11:15

Morning Break

11:15 - 12:45

Embedding Coaching and Mentoring Tools

Delegates will be given an opportunity to practice the GROW model in Action Learning Sets, discuss and learn about the importance of contracting with the coachee/mentee and learn some additional coaching and mentoring techniques:

  • Perceptual positioning
  • The rule of 3
12:45 - 13:30


13:30 - 13:45

Reflection Session

  • Trainer will review the day’s learning and the next stages of the course
  • Delegates will have time to ask questions and share views with one another
13:45 - 15:45

Coaching and Mentoring Models: Developing the Techniques to Embed Them

In this interactive session, in addition to practising Perceptual Positioning and The Rule of 3, delegates will develop key strategies for embedding the following coaching and mentoring techniques: 

  • The stop model
  • The NIP model for feedback
  • The precision model
  • The coaching circle
15:45 - 16:15

Round Up and Key Takeaways