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Measuring the correct Key Performance Indicators (KPIs) can help your organisation to improve outcomes, enhance productivity and demonstrate value for money that taxpayers demand.

Join Michael Bourne, an expert in performance management systems, to ensure you are measuring the right KPIs to positively improve your organisation’s performance.

Attend this Effective Performance Management and Analysis course to gain knowledge on how to effectively analyse and use data to enhance performance. Learn how to best adapt your organisation to new pressures and develop an action plan with innovative methods to measure productivity.

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Michael Bourne
Professor of Business Performance and Director of the Centre for Business Performance - Cranfield University

Mike is Professor of Business Performance and Director of the Centre for Business Performance at Cranfield University.

Before his academic career, Mike spent 15 years in business. He gained his PhD from the University of Cambridge in 2001, researching the design and implementation of balanced performance measurement systems. He has spent the last fifteen years working with companies and quasi-public sector organisations supporting senior management teams through the process of clarifying and executing their strategy and designing and using their measurement systems.

He has authored over 100 publications, and is co-author of several books including The ...

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Learning Outcomes

  • Enhance how you measure performance
  • Increase your organisation’s performance through the effective use of data
  • Enable change by utilising tools such as the scorecard and success mapping
  • Make intelligent business decisions through the efficient collection of data
  • Gain best practice from organisations who have improved their performance
All the Understanding ModernGov courses are Continuing Professional Development (CPD) certified, with signed certificates available upon request for event.

Enquire About In-House Training

To speak to someone about a bespoke training programme, please contact us:
0800 542 9414
[email protected]


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09:15 - 09:45


09:45 - 10:00

Trainer's Welcome and Clarification of Learning Objectives

10:00 - 10:45

Innovative Approaches to Measuring Productivity

  • How can the devolved approach to performance management improve your organisation’s performance?
  • Establish what good productivity looks like
  • Learn how to use innovative methods to measure your organisation’s productivity
  • How to best adapt to increased transparency and scrutiny
10:45 - 11:00

Morning Break

11:00 - 12:00

Best Practice Measurement Performance Tools

In this engaging and interactive session, practice different ways of measuring your organisation’s performance.

  • What are you measuring?
  • Establish what your organisation wants to achieve
  • Use the scorecard and success mapping to successfully measure your organisation’s performance
12:00 - 13:00

Effectively Using Data to Make Good Business Decisions

  • Design appropriate Key Performance Indicators (KPI) and performance measurements that will drive outcomes
  • Overcome challenges in using data to make business decisions
  • Look at your key objectives and what you realistically want to achieve
  • Discuss the best approach to ensure effective cost structure and benchmarking
  • Use this information to improve outcomes for your service users
13:00 - 14:00


14:00 - 14:45

Enhance Performance through Effective Data Analysis

  • Recognise business trends that will have an impact on your organisation
  • Ascertain the success of your organisation’s goal through measuring data
  • Utilise your data sets to help you measure and manage performance
14:45 - 15:00

Afternoon Break

15:00 - 16:00

Workshop: Managing Performance through Data

This interactive session will review what you have learnt about measuring and managing performance. Design your own organisational review meeting and reflect on best practice.

  • Practice how you can use data to improve your organisation’s performance
  • The Performance Planning Value Chain – a framework for effective business decision making
  • Create an effective performance review
  • Ensure that you have the key competencies in place to improve performance
  • Leave the day with an action plan to improve your organisation’s performance
16:00 - 16:15

Feedback, Evaluation and Close


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