Overview
Public sector organisations are facing increased scrutiny to excel at customer service and handle responses to complaints effectively.
Being able to effectively respond to complaints can reduce costs, increase efficiency and maintain your organisation’s reputation.
To ensure your organisation can effectively handle complaints from the first response, staff must understand how to proficiently communicate and write credible, succinct and comprehensible responses to complaints.
Attend this Effective Responses to Complaints in the Public Sector course, led by communications specialist Sue Calthorpe, to gain techniques to deliver effective written responses to complaints, through a combination of expert tutor input, practical case studies and supported exercises.
Learning Outcomes
- Appraise the complaints letter writing process in your own organisation
- Review successful examples of complaint responses
- Find out how you can effectively assess and plan your reply
- Discover how to better collaborate with colleagues to develop responses
- Utilise the gained skills to create your own roadmap and best practice moving forward
