Overview
Social housing organisations are facing increased scrutiny and pressure to excel at customer service and handle complaints efficiently and effectively. Maintaining and improving the quality and speed of responses in the current environment of service cuts is essential.
To improve tenant customer satisfaction and avoid escalation of complaints, it is essential that your organisation has robust complaint handling procedures in place.
Run this course for your organisation to learn the necessary tools and techniques to deliver a complaint handling system that reduces costs, increases efficiency and maintains reputation.
Learning Outcomes
- Hear from the Housing Ombudsman Service on developing a complaint reduction plan
- Improve your responses to complaints about repairs and defects
- Understand how you can resolve complaints surrounding anti-social behaviour
- Utilise customer feedback to improve your complaints handling services
- Develop strategies to improve specific complaints procedures
All the Understanding ModernGov courses are Continuing Professional Development (CPD) certified, with signed certificates available upon request for event.