Emotional intelligence (EI) improves productivity, efficiency and morale in the workplace.

By recognising all the key elements of emotional intelligence, such as self-management, social awareness and how to respond to emotions you will dramatically develop your own management techniques and increase the productivity of your team.

Book this in-house training Applying Emotional Intelligence in the Workplace for your teams to utilise EI to improve workplace well-being and employee performance.

Through a range of workshops and case studies, this course provides your organisation with a range of tools and long-term skills to enhance your employees’ professional careers.

Learning Outcomes

  • Use EI techniques to develop and strengthen relationships with your team
  • Recognise and develop strategies for responding to the emotions of others
  • Apply EI to enhance collaboration within your team and improve performance
  • Improve organisational and employee performance through enhanced application of EI
  • Develop your leadership and management skills through understanding the key characteristics of emotional intelligence
All the Understanding ModernGov courses are Continuing Professional Development (CPD) certified, with signed certificates available upon request for event.

Enquire About In-House Training

To speak to someone about a bespoke training programme, please contact us:
0800 542 9414
[email protected]


Collapse all
09:00 - 09:30


09:30 - 09:45

Trainer’s Welcome and Clarification of Learning Objectives

09:45 - 10:15

Workshop 1: Fundamentals of Emotional Intelligence

  • Understand the fundamental science behind EI to influence your decision-making
  • Develop skills to invoke positive emotions in people to achieve your professional or organisational goals
  • How emotional intelligence can dramatically improve cooperation amongst your colleagues
10:15 - 11:00

Workshop 2: Self-Awareness: The Key to Emotional Intelligence

In this session, delegates will spend time recognising their own emotions and how they affect their own thoughts and behaviour, considering their strengths and weaknesses, and developing greater self-confidence.

  • Through use of a self-scoring tool, LeaderShaper, you can understand the way you apply your emotional intelligence style, preferences, and behaviour
  • Determine how to effectively, and appropriately, apply your knowledge and feelings in a given situation
  • Explore self-limiting beliefs that you and others may have, and consider the impact they have
11:00 - 11:15

Morning Break

11:15 - 11:45

Workshop 3: Develop Strategies for Different Personality Types

  • Discover how personality types form emotional intelligence
  • Analyse the importance of empathy in demonstrating social awareness
  • Apply tests to discover areas of intrapersonal and interpersonal abilities that require development
11:45 - 13:00

Workshop 4: Develop Strategies for Responding to the Emotions of Others

  • Explore the core strategies for developing more appropriate responses to the emotions of others
  • Being more open-minded and agreeable; to improving empathy skills; to reading people’s body language more clearly; to seeing the effect they have on others; and practising being emotionally honest
13:00 - 14:00


14:00 - 14:45

Workshop 5: Demonstrating Emotionally Intelligent Leadership

Delegates will participate in an interactive workshop that explains the six leadership styles and discuss their own personal strengths and weaknesses

  • Discover a range of leadership styles and in which circumstances to apply them
  • Explore areas of your leadership style that require further improvements
14:45 - 15:30

Workshop 6: Apply Emotional Intelligence to your Company’s Culture

  • Assist employees to improve their performance by building long term capabilities
  • Impact on the culture of your organisation by developing a coaching leadership style
  • Apply emotional intelligence in linking long term goals to daily work
  • Consider how you will apply your new Emotional Intelligence thinking in the workplace
  • Thinking intelligently with emotions, whilst perceiving, expressing, understanding and managing emotions in a professional and effective manner
15:30 - 16:00

Workshop 7: Demonstrate Emotionally Intelligent Leadership

  • Develop coaching techniques to improve how you manage difficult conversations
  • Develop a ten-point plan to take back to your organisation and improve EI
  • Assess areas for workplace improvements
  • Learn how to manage change effectively
  • Create efficient and successful teams through effective leadership
16:00 - 16:15

Feedback, Evaluation & Close