Applying Emotional Intelligence in the Workplace

Overview

Emotional intelligence (EI) improves productivity, efficiency and morale in the workplace.

By recognising all the key elements of emotional intelligence, such as self-management, social awareness and how to respond to emotions you will dramatically develop your own management techniques and increase the productivity of your team.

Book this in-house training Applying Emotional Intelligence in the Workplace for your teams to utilise EI to improve workplace well-being and employee performance.

Through a range of workshops and case studies, this course provides your organisation with a range of tools and long-term skills to enhance your employees’ professional careers.

Run this Course In-House

Learning Outcomes

Use EI techniques to develop and strengthen relationships with your team
Recognise and develop strategies for responding to the emotions of others
Apply EI to enhance collaboration within your team and improve performance
Improve organisational and employee performance through enhanced application of EI
Develop your leadership and management skills through understanding the key characteristics of emotional intelligence

All the Understanding ModernGov courses are Continuing Professional Development (CPD) certified, with signed certificates available upon request for event.

Enquire About In-House Training

To speak to someone about a bespoke training programme, please contact us:

0800 542 9414
[email protected]

Agenda

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09:00 - 09:30

Registration

09:30 - 09:45

Trainer’s Welcome and Clarification of Learning Objectives

09:45 - 10:15

Workshop 1: Fundamentals of Emotional Intelligence

Understand the fundamental science behind EI to influence your decision-making
Develop skills to invoke positive emotions in people to achieve your professional or organisational goals
How emotional intelligence can dramatically improve cooperation amongst your colleagues

10:15 - 11:00

Workshop 2: Self-Awareness: The Key to Emotional Intelligence

In this session, delegates will spend time recognising their own emotions and how they affect their own thoughts and behaviour, considering their strengths and weaknesses, and developing greater self-confidence.

Through use of a self-scoring tool, LeaderShaper, you can understand the way you apply your emotional intelligence style, preferences, and behaviour
Determine how to effectively, and appropriately, apply your knowledge and feelings in a given situation
Explore self-limiting beliefs that you and others may have, and consider the impact they have

11:00 - 11:15

Morning Break

11:15 - 11:45

Workshop 3: Develop Strategies for Different Personality Types

Discover how personality types form emotional intelligence
Analyse the importance of empathy in demonstrating social awareness
Apply tests to discover areas of intrapersonal and interpersonal abilities that require development

11:45 - 13:00

Workshop 4: Develop Strategies for Responding to the Emotions of Others

Explore the core strategies for developing more appropriate responses to the emotions of others
Being more open-minded and agreeable; to improving empathy skills; to reading people’s body language more clearly; to seeing the effect they have on others; and practising being emotionally honest

13:00 - 14:00

Lunch

14:00 - 14:45

Workshop 5: Demonstrating Emotionally Intelligent Leadership

Delegates will participate in an interactive workshop that explains the six leadership styles and discuss their own personal strengths and weaknesses

Discover a range of leadership styles and in which circumstances to apply them
Explore areas of your leadership style that require further improvements

14:45 - 15:30

Workshop 6: Apply Emotional Intelligence to your Company’s Culture

Assist employees to improve their performance by building long term capabilities
Impact on the culture of your organisation by developing a coaching leadership style
Apply emotional intelligence in linking long term goals to daily work
Consider how you will apply your new Emotional Intelligence thinking in the workplace
Thinking intelligently with emotions, whilst perceiving, expressing, understanding and managing emotions in a professional and effective manner

15:30 - 16:00

Workshop 7: Demonstrate Emotionally Intelligent Leadership

Develop coaching techniques to improve how you manage difficult conversations
Develop a ten-point plan to take back to your organisation and improve EI
Assess areas for workplace improvements
Learn how to manage change effectively
Create efficient and successful teams through effective leadership

16:00 - 16:15

In-House Training: Applying Emotional Intelligence in the Workplace