This course has passed.


Remote working has created the new challenge of virtually managing staff’s performance. In a study by The Economist Intelligence Unit, 46% of managers considered leading people from a distance to be their main challenge.

You currently might have someone who is underperforming, which is impacting productivity and morale. Conversely, you might have someone who is a star performer who gets frustrated at not being stretched enough. And then there is everyone in between. This is even more of a challenge when your team are working from home.

On this virtual Excelling at Remote People Performance Management training course, you’ll gain a deeper understanding of remote performance management, along with tools and techniques to help you get the best out of everyone in your team whilst they work from home. We’ll also explore those exceptions when someone simply isn’t able to perform to standards and give you ways to handle this effectively in a virtual environment.

By the end of the session, you’ll know how to identify and manage underperformance, develop confidence and virtual techniques to manage difficult conversations, re-engage underperforming staff and keep high-performing staff motivated.

Please note this course will be using Zoom to deliver the course. 

Unlocking the Power of Virtual

Our virtual courses have been designed with you in mind. From group exercises in breakout rooms to live chat, whiteboards and interactive polls, we use a range of tools and techniques to ensure that you can connect with your trainer; network and share best practice with your peers and leave the day with the skills you need.

Our courses provide you with an interactive and engaging learning environment that can be accessed from any location, helping you to continue to connect, learn and grow. Click here to discover more!

trainer photo
Marie Thake
People Development Consultant - Truly Inspired

Marie is a dedicated, passionate professional people development specialist, who runs her own Coaching and training business. She partners with organisations to make a difference to employees as individuals and enables them to feel engaged with the organisations they work for, leading them to achieve their own and their organisations’ vision.

Marie is passionate about having the ability to enthuse others to learn, through engagement, building trust and understanding what motivates people to perform. She has held her role of Director and People Development Consultant for over 10 years following her roles for companies such as Prudential, HBOS, ...

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Learning Outcomes

  • Understand the key principles of good remote performance management
  • Learn how to set more effective performance standards remotely
  • Utilise tools and techniques to sustain performance
  • Find out how effectively virtually manage difficult conversations with staff
  • Take back an action plan for remote people performance management
All the Understanding ModernGov courses are Continuing Professional Development (CPD) certified, with signed certificates available upon request for event.

Enquire About In-House Training

To speak to someone about a bespoke training programme, please contact us:
0800 542 9414
[email protected]


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09:30 - 09:45


9:45 - 10:00

Trainer’s Welcome and Introductions

10:00 - 11:15

The Principles of Remote People Performance Management

  • The performance pyramid – linking the individual to the organisation’s objectives whilst remote working
  •  Gain advice on conducting virtual 121s and appraisal
  • Develop the skills needed for remote effective performance management
11:15 - 11:30

Morning Break

11:30 - 13:00

Setting Remote Performance Standards

  • Developing your performance management matrix
  • Remotely setting individual objectives
  • Getting the most out of role-modelling
13:00 - 14:00


14:00 - 14:45

Make Performance Management Work for Everyone

  • The performance management cycle
  • Drivers of performance and understanding difference
  • Structuring, preparing and sharing responsibility
14:45 - 15:00

Afternoon Break

15:00 - 16:00

Virtually Manage Difficult Performance Management Conversations

  • Gain techniques to virtually manage difficult conversations
  • Develop techniques to deal with objection
  • Utilise tools when having remote difficult conversations
16:00 - 16:30

Action Planning

  • Develop techniques to continuously evaluate staff performance
  • Create practical strategies to improve performance
  • Ensure your staff’s performance is matched to your organisations strategic goals
  • Take back an action plan for people performance management
16:30 -

Feedback, Evaluation and Close