This course has passed.


Universities UK estimate that international students contribute £25 billion to the UK economy and help create a future economic opportunities and deals. However, recent reports have shown that the number of EU students applying to UK universities is decreasing (UCAS, 2017).

As potential and existing international students face a number of growing uncertainties, it is more important than ever for UK universities to deliver a first-rate international student experience.

On this Improving the International Student Experience course, gain the necessary tools to improve services for international students and support the integration of all students within your institution.

Through best practice examples and interactive workshops, leave the day with clear strategies and an action plan to build an inclusive student community, design better services for all students and utilise complaints to improve international student experience.

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Learning Outcomes

  • Explore the benefits and barriers to positive international student experiences
  • Learn how to develop an outstanding international student service
  • Support the integration of international and domestic students
  • Improve your international student services by learning from complaints
  • Support international students towards future career paths
  • Take back an action plan to enhance the experience for your international students
All the Understanding ModernGov courses are Continuing Professional Development (CPD) certified, with signed certificates available upon request for event.

Enquire About In-House Training

To speak to someone about a bespoke training programme, please contact us:
0800 542 9414
[email protected]


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09:15 - 09:45


09:45 - 10:00

Chair's Welcome and Clarification of Learning Objectives

10:00 - 10:45

The Future of International Student Engagement

  • The future of international students in changing political situation
  • The UK’s position in the global market for international students
  • Discuss the challenges for delivering a positive international student experience in the current landscape
  • Challenges with engaging Transnational Education (TNE) students
10:45 - 11:00

Morning Break

11:00 - 12:00

Workshop: Supporting International Student Employability

In this guided workshop, learn how to make your institution more attractive through a commitment to graduate employability for international students

  • Identify specific support to develop international students transferable skills for global employment opportunities
  • Explore ways that careers services can support international students in finding employment, whether in the UK or elsewhere
  • Explore effective mechanisms to grow a support network for advice and professional development
12:00 - 13:00

Case Study: Delivering Outstanding International Student Services

  • Learn from an award winning institution how to deliver an exceptional student experience
  • How to implement a holistic view of the international student experience
  • Deliver support, safety and wellbeing advice to struggling or vulnerable students
  • Develop a ‘joint responsibility’ approach to ensuring the best possible experiences and outcomes for all
13:00 - 14:00


14:00 - 14:45

Learning from International Student Complaints and Feedback

  • Identify the particular challenges facing international students in the UK
  • Explore how to utilise student feedback to design more effective services
  • Learn from complaints to ensure improvement to international student experience
14:45 - 16:00

Workshop: Develop an Action Plan to Improve the International Student Experience

Working with the chair, delegates will develop a comprehensive strategy to improve the international student experience

  • Create an integrated and inclusive student community and overcome cultural barriers
  • Explore innovative approaches to building strong international services
  • Ascertain the best methods of using student satisfaction data and complaints
  • Take back an action plan to enhance the experience for your students
16:00 - 16:15

Feedback, Evaluation and Close


etc. Venues – Victoria, London

One Drummond Gate, Pimlico,, London, SW1V 2QQ