This course has passed.


The Higher Education and Research Act 2017 clearly positions students as consumers within the higher education (HE) market. The creation of the Office for Students to ‘promote quality, and greater choice and opportunities for students and to promote value for money’ emphasises the importance of student experience within this competitive environment.

Despite HE institutions in the UK continuing to offer one of the greatest student experiences in the global market, there has been a recent decrease in the satisfaction rate of students in regards to student experience. The falling number of student applications from domestic and EU students only compounds this growing concern.

This Improving Student Experience and Engagement course, gives you the necessary tools to improve services by expanding your curriculum offer, enhancing employability and by utilising data to achieve positive outcomes for your students. Led by student engagement expert Alex Bols, leave the day with clear strategies and tools to effectively measure student experience, utilise data to enhance their experience and design better services for students.

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Learning Outcomes

  • Improve your student’s experience to enhance your university’s competitive edge
  • Learn innovative methods to measure student feedback and inform new initiatives
  • Enhance your curriculum with technology and career development to develop a holistic student experience
  • Utilise your data to develop more effective services for your students
  • Take back an action plan to enhance the experience for your students
All the Understanding ModernGov courses are Continuing Professional Development (CPD) certified, with signed certificates available upon request for event.

Enquire About In-House Training

To speak to someone about a bespoke training programme, please contact us:
0800 542 9414
[email protected]


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09:45 - 10:00

Chair’s Welcome and Clarification of Learning Objectives

10:00 - 10:45

The Future of Student Engagement

  • Learn the latest information on engaging students
  • Develop valuable partnerships with students to deliver more effective services
  • Policy update on the new National Student Survey, the Teaching Excellence Framework and Learning Gain
  • Ascertain what support is available for measuring student experiences
10:45 - 11:30

Enhancing Graduate Employability by using Entrepreneurship to focus on Career Development within the Curriculum

In this session, you will have the opportunity to discuss embedding employability-related support into the curriculum with a leading researcher and expert in the field

  • Use entrepreneurial initiatives to create curriculum based solutions to the career concerns of undergraduate
  • Develop module based programmes to encourage a range of work experience and career development opportunities
  • Construct partnerships with local companies to embed industry and sector insight in your programmes
  • Assist students by facilitating the transition from university to work
11:30 - 11:45

Morning Break

11:45 - 12:30

Utilise Data to Gain Insight and Enhance Student Experience

  • Utilise your data to develop more effective services for your students
  • Overcome barriers to using data
  • Learn how to use data to make effective decisions to improve your student’s experience
  • Effectively use feedback from the National Student Survey
12:30 - 13:30


13:30 - 14:15

Best Practice Case Study: Increasing Outward Mobility through Widening Participation

Develop your outward mobility programme through consultation with Prof. Helen Higson who lead research for UUKI into the best ways to make international experiences accessible for all students

  • Understand the impact of global skills on academic and employment outcomes for students from widening participation backgrounds
  • Establish effective procedures to encourage students to take up programme opportunities
  • Communicate effectively with such student groups the awareness, resilience and confidence skills that such programmes encourage
14:15 - 14:30

Afternoon Break

14:30 - 16:00

Workshop: Measure Student Engagement and Improve Experience

In groups and with a leading student engagement manager, delegates will discuss best practice at measuring student experience to improve their student services and facilities

  • Utilise student feedback to design more effective services
  • Improve your student’s experience to enhance your university’s competitive edge
  • Develop valuable partnerships with your students to design more effective services
  • Round-table discussion to ascertain the best methods of using student satisfaction data
  • Position your university for success at delivering the most effective services for students
  • Take back an action plan to enhance the experience for your students
16:00 - 16:15

Feedback, Evaluation & Close


Hallam Conference Centre

44 Hallam St, Marylebone,, London , W1W 6JJ