This course has passed.


Universities continue to operate in an increasingly competitive environment, with students and parents demanding greater value for money and improved student experience, given the increase in tuition fees.

This Improving Student Experience and Engagement course, will give delegates the necessary tools to improve services for their students, through utilising data to effectively measure their engagement.

Led by student engagement expert Dan Derricott, delegates will leave the day with clear strategies and tools, to effectively measure student experience, utilise data to enhance their experience and design better services for students.

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Learning Outcomes

  • Develop strategies to improve your students experience
  • Learn innovative methods to measure student feedback
  • Utilise your data to develop more effective services for your students
  • Improve your student’s experience to enhance your university’s competitive edge
  • Take back an action plan to enhance the experience for your students
All the Understanding ModernGov courses are Continuing Professional Development (CPD) certified, with signed certificates available upon request for event.

Enquire About In-House Training

To speak to someone about a bespoke training programme, please contact us:
0800 542 9414
[email protected]


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09:15 - 09:45


09:45 - 10:00

Chair’s Welcome and Clarification of Learning Objectives

10:00 - 10:45

The Future of Student Engagement

  • Learn the latest information on engaging students
  • Develop valuable partnerships with students to deliver more effective services
  • Policy update on the new National Student Survey, the Teaching Excellence Framework and Learning Gain
  • Ascertain what support is available for measuring student experiences
10:45 - 11:45

Best Practice Case Study: Work Effectively with your Student's Union

In this interactive session you will learn and take away the latest ideas on how to best work with your student’s union to deliver a high quality student experience

  • Establish an effective relationship with your student’s union to inform future developments relating to student experience
  • Ensure that your student services department is providing support for union activities
  • Deliver support, safety and wellbeing advice through the student’s union
11:45 - 12:00

Morning Break

12:00 - 13:00

Utilise Data to Enhance Student Experience

  • Utilise your data to develop more effective services for your students
  • Overcome barriers to using data
  • Learn how to use data to make effective decisions to improve your student’s experience
  • Effectively use feedback from the National Student Survey
13:00 - 14:00


14:00 - 16:00

Workshop: Measure Student Engagement and Improve Experience

In groups and with the chair, delegates will discuss best practice at measuring student experience to improve their experience.

  • Utilise student feedback to design more effective services
  • Improve your student’s experience to enhance your university’s competitive edge
  • Develop valuable partnerships with your students to design more effective services
  • Round-table discussion to ascertain the best methods of using student satisfaction data
  • Position your University for success at delivering the most effective services for students
  • Take back an action plan to enhance the experience for your students
16:00 - 16:15

Feedback, Evaluation & Close


etc. Venues – Victoria, London

One Drummond Gate, Pimlico,, London, SW1V 2QQ