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The ability to be an effective coach or mentor is a crucial skill for all leaders.

Coaching and mentoring your staff is a powerful and cost-effective tool for you to improve your staff’s skills and professional development.

To embed coaching and mentoring structures within your organisation requires you as a leader to develop the understanding of the key techniques and methods.

This highly interactive Effective Coaching and Mentoring training course helps you develop the key skills and techniques that are required to become an effective coach or mentor.

Attend this course as a stand-alone one day course or as part of our management series.

If you would like to attend more than one course in our management series, there are multiple booking discounts available: £100 off if you book two days and £200 off if you book three days. For more information please call 0800 542 9440.

trainer photo
Jacqueline Baker
Management Consultant

Jacqueline has held leadership roles working with central and local government, as well as the not for profit sector. She set up her own coaching and consultancy business in 2011 and has been a freelance trainer since 2015, delivering the Crossing Thresholds Career Development Programme for women and Succeeding at Interview training. Among other roles, she is a Senior Partner with 2BCoached, and has worked with the National Mentoring Consortium, supporting undergraduates with disabilities and dyslexia.

Jacqueline’s work for the not for profit movement Engage for Success (EFS) as Director of Research involved her working across all sectors ...

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Learning Outcomes

  • Develop key coaching or mentoring skills to be used throughout your career as a manager
  • Increase your understanding of the main coaching and mentoring tools and techniques, and how to apply them to develop others
  • Learn the key mechanisms for transferring learning between individuals within your organisation
  • Embed effective techniques to provide structured professional development and training
  • Embed coaching and mentoring in the way in which your organisation operates
All the Understanding ModernGov courses are Continuing Professional Development (CPD) certified, with signed certificates available upon request for event.

Enquire About In-House Training

To speak to someone about a bespoke training programme, please contact us:
0800 542 9414
[email protected]


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  • Part 1 – Effective Coaching and Mentoring for Managers
  • Part 2 – Effectively Communicating and Managing Change
  • Part 3 – People Performance Management
09:15 - 09:45


09:45 - 10:00

Trainer’s Welcome and Clarification of Learning Objectives

10:00 - 11:00

Introduction to Coaching and Mentoring Tools and Techniques

In this sessions delegates will be introduced to key tools and techniques including:

    • Coaching and mentoring models (GROW, OSCAR, CLEAR)
    • Using the key skills of:
      • Building rapport
      • Listening
      • Using intuition
      • Questioning
      • Providing feedback
      • Language style
11:00 - 11:15

Morning Break

11:15 - 12:45

Part 1: Embedding Coaching and Mentoring Tools

  • Delegates will learn in the session the application methods of the following tools and techniques:
      • Action learning sets
      • Perceptual positioning
      • The rule of 3
12:45 - 13:45


13:45 - 15:45

Part 2: Embedding Coaching and Mentoring Models

In this interactive session, delegates will develop key strategies for embedding the following coaching and mentoring techniques: 

    • The stop model
    • The NIP model for feedback
    • The precision model
    • The coaching circle
    • STOKER
15:45 - 16:15

Feedback and Evaluation

09:15 - 09:45


09:45 - 10:00

Trainer’s Welcome and Clarification of Learning Objectives

10:00 - 10:45

Identifying and Overcoming Obstacles to Change

  • Assess structural, cultural and organisational barriers
  • Examine practical examples of an organisation that has used change management tools to improve a service
  • Utilise your leadership skills to overcome obstacles to change in a practical way
  • Work in groups, to determine how you are going to bring about change within your organisation
  • Utilise management techniques to influence the change process
10:45 - 11:00

Morning Break

11:00 - 12:00

Effectively Communicating Change to Staff

  • Develop communication strategies to inform your staff about change
  • Communicate your vision to your staff and key stakeholders
  • Utilise practical tools to communicate change in a fast-paced environment
12:00 - 13:00

Communicating Change to Senior Managers

  • Identify the key managers to speak to by using mapping techniques
  • Learn how to pitch your vision to senior managers
  • Effectively demonstrate the ROI for change to your senior managers
  • Use effective language, style and tone to create persuasive communications
  • Manage effective conversations with senior managers
13:00 - 14:00


14:00 - 14:45

Workshop: Engaging and Managing Staff through the Change Process

  • Engender an appreciation for change amongst your staff
  • Highlight the benefits for change to your staff: career progression and professional development
  • Gain full buy-in from all your staff
  • Align your staff to your organisation’s corporate objectives
  • Learn how to manage difficult staff throughout the change process
  • Maintain morale throughout the change process
14:45 - 15:00

Afternoon Break

15:00 - 16:00

Workshop: Develop Organisational Strategies to Managing and Communicating Change

  • Take a pragmatic approach to delivering change
  • In groups and with the trainer take back an action plan to engage key stakeholders
  • Ensure your organisation is ‘change-ready’
  • Take to your organisation evaluation tools to ensure success
  • Develop effective strategies to deliver change within your organisation
16:00 - 16:15

Feedback, Evaluation & Close

09:15 - 09:45


09:45 - 10:00

Trainer’s Welcome and Clarification of Learning Objectives

10:00 - 11:15

The Principles of People Performance Management

  • The performance pyramid – linking the individual to the organisation’s objectives
  • 121s and appraisal
  • Skills needed for effective performance management
11:15 - 11:30

Morning Break

11:30 - 13:00

Setting Performance Standards

  • Developing your performance management matrix
  • Setting individual objectives
  • Getting the most out of role-modelling
13:00 - 14:00


14:00 - 15:00

Make Performance Management Work for Everyone

  • The performance management cycle
  • Drivers of performance and understanding difference
  • Structuring, preparing and sharing responsibility
15:00 - 16:00

How to Manage Difficult Performance Management Conversations

  • The underperformer
  • The superstar (and frustrated) performer
  • The ‘does just enough’ performer
16:00 - 16:30

Action Planning

  • Develop techniques to continuously evaluate staff performance
  • Create practical strategies to improve performance
  • Ensure your staff’s performance is matched to your organisations strategic goals
  • Take back an action plan for people performance management
16:30 - 16:40

Feedback, Evaluation and Close


etc. Venues – The Hatton, London

51-53 Hatton Garden Clerkenwell, London, EC1N 8HN