This course has passed.


As the saying goes, “you’re only as strong as your weakest link” so it’s important you have the tools and techniques at your disposal to help you manage performance across your team.

You might have someone who is underperforming, which is impacting productivity and morale. Conversely, you might have someone who is a star performer who gets frustrated at not being stretched enough. And then there is everyone in between.

On this Effective People Performance Management training course, you’ll gain a deeper understanding of performance management, along with tools and techniques to help you get the best out of everyone in your team. We’ll also explore those exceptions when someone simply isn’t able to perform to standards and give you ways to handle this effectively.

By the end of the session, you’ll know how to identify and manage underperformance, develop confidence and techniques to manage difficult conversations, re-engage underperforming staff and keep high-performing staff motivated.

Attend this course as a stand-alone one day course or as part of our management series.

If you would like to attend more than one course in our management series, there are multiple booking discounts available: £100 off if you book two days and £200 off if you book three days. For more information please call 0800 542 9440.

trainer photo
Hayley Lewis
People Development Consultant

Dr Hayley Lewis is an award-winning psychologist with more than 20 years’ experience in the field of organisational and business psychology. As a consultant, Hayley offers a unique combination of first-hand experience of leading teams in high-pressure environments with a deep understanding of the science of behaviour in the workplace.

Before setting up her own business, Hayley spent 11 years leading various local government services, such as organisational development; ICT strategy; customer services; communications, PR, and digital transformation. During this time, she won national recognition for her work on leadership development and culture change, as well as for leading ...

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Learning Outcomes

  • Understand the key principles of good performance management
  • Learn how to set more effective performance standards
  • Utilise tools and techniques to sustain performance
  • Find out how to better manage difficult conversations with staff
  • Take back an action plan for people performance management
All the Understanding ModernGov courses are Continuing Professional Development (CPD) certified, with signed certificates available upon request for event.

Enquire About In-House Training

To speak to someone about a bespoke training programme, please contact us:
0800 542 9414
[email protected]


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09:15 - 09:45


09:45 - 10:00

Trainer’s Welcome and Clarification of Learning Objectives

10:00 - 11:15

The Principles of People Performance Management

  • The performance pyramid – linking the individual to the organisation’s objectives
  • 121s and appraisal
  • Skills needed for effective performance management
11:15 - 11:30

Morning Break

11:30 - 13:00

Setting Performance Standards

  • Developing your performance management matrix
  • Setting individual objectives
  • Getting the most out of role-modelling
13:00 - 14:00


14:00 - 15:00

Make Performance Management Work for Everyone

  • The performance management cycle
  • Drivers of performance and understanding difference
  • Structuring, preparing and sharing responsibility
15:00 - 16:00

How to Manage Difficult Performance Management Conversations

  • The underperformer
  • The superstar (and frustrated) performer
  • The ‘does just enough’ performer
16:00 - 16:30

Action Planning

  • Develop techniques to continuously evaluate staff performance
  • Create practical strategies to improve performance
  • Ensure your staff’s performance is matched to your organisations strategic goals
  • Take back an action plan for people performance management
16:30 - 16:40

Feedback, Evaluation and Close


etc. Venues – The Hatton, London

51-53 Hatton Garden Clerkenwell, London, EC1N 8HN