This course has passed.


Clinical human factors helps you, as a dedicated healthcare professional, understand why systems fail and errors get made in healthcare.

Mastering and utilising human factors will enable you, and your team, to make substantial improvements in patient safety and team performance.

This A Practical Guide to Clinical Human Factors course will give you the necessary practical insight and tools to help you utilise human factors to improve performance and patient outcomes.

Attend this CPD certified course to learn from Dr Suzanne Shale, Chair, Action against Medical Accidents and Advisory Panel Member, Healthcare Safety Investigation Branch (HSIB) and from leading best practice case studies on how to successfully embed human factors within your organisation.

trainer photo

Learning Outcomes

  • Gain an understanding of what human factors science is
  • Understand teamwork from a human factors perspective
  • Learn from innovative practice how to utilise human factors to improve safety
  • Analyse some day to day challenges in clinical work from a human factors perspective, and understand how to modify them to make practice safer
All the Understanding ModernGov courses are Continuing Professional Development (CPD) certified, with signed certificates available upon request for event.

Enquire About In-House Training

To speak to someone about a bespoke training programme, please contact us:
0800 542 9414
[email protected]


Collapse all
09:15 - 09:45


09:45 - 10:00

Chair's Welcome and Clarification of Learning Objectives

10:00 - 11:00

Understanding Human Factors

  • What is Human Factors?
  • Acquire an overview of how human factors and ergonomics contribute to safety in healthcare
  • Understand how human factors impacts on building resilience
  • Learn from examples of good practice from CARe
  • Identify why knowledge of human factors can improve patient safety
11:00 - 11:15

Morning Break

11:15 - 12:00

Human Factors in Healthcare Teams

  • Learn how to understand other team member’s behaviour
  • Develop clearer lines of communication amongst staff members
12:00 - 13:00

Best Practice Case Study: Human Factors in Emergency Care

  • Learn how to apply human factors, with Nottingham University Hospital NHS Trust, which has successfully implemented human factors to improve patient safety
  • Work with Dr Nick Woodier, who is widely recognised as a leading expert on Human Factors
  • Apply Nottingham University Hospital NHS Trust’s  Human Factors Analysis and Classification System (HFACS)
  • Understand how Nottingham University Hospital NHS Trust is enhancing human factors analysis in investigations
  • What difference is using human factors science making to this Trust’s performance and culture?
13:00 - 14:00


14:00 - 16:00

Workshop: Apply Human Factors in Healthcare

  • Review key concepts in human factors and apply them to day to day challenges in your organisation
  • Discuss examples of reliability and resilience in the design of clinical work systems, and be able to identify potential hazards
  • Appreciate the difference between “work as imagined” and “work as done” and how these affect approaches to improving patient safety
  • Where do you start? Identify priorities for using human factors approaches to achieve patient safety improvements
16:00 - 16:15

Feedback, Evaluation & Close


etc. Venues – The Hatton, London

51-53 Hatton Garden Clerkenwell, London, EC1N 8HN