This course has passed.


Providing support for people who are approaching the end of their life is one of the most important and complicated challenges faced by health and social care organisations.

On this Providing Quality and Compassion in End of Life Care course delegates will examine the five priorities of care and develop strategies to consistently deliver support for patients and their families. They will also explore how to adapt to the NICE guidelines and implement the Ambitions for Palliative and End of Life Care

Through interactive sessions and extended workshops those in attendance will work with the chair, Dr Suzanne Shale, to engage with the challenges of end of life care, with a particular focus on the issues of communication, inter-agency cooperation and staff management.

trainer photo

Learning Outcomes

  •  Effectively implement the 6 ambitions
  • Explore the NICE guidelines
  • Improve communication with patients and their families
  • Understand patient perspectives on multi agency co-operation
  • Develop ideas and strategies to ensure the highest quality care for all patients and service users
All the Understanding ModernGov courses are Continuing Professional Development (CPD) certified, with signed certificates available upon request for event.

Enquire About In-House Training

To speak to someone about a bespoke training programme, please contact us:
0800 542 9414
[email protected]


Collapse all
09:15 - 09:45


09:45 - 10:00

Chair's Welcome and Clarification of Learning Objectives

10:00 - 10:45

Implement the NICE Guidelines on Care of the Dying Adult

This is a unique opportunity to hear from and question the leading expert who chairs the group developing these guidelines.

• Explore the demands of the new NICE guidelines
• Understand the implications for your organisation
• Position your organisation for success under the NICE Guidelines

10:45 - 11:00

Morning Break

11:00 - 12:00

Create a Supportive Environment for those Dying with Learning Disabilities

• Create joined-up care pathways to address those with learning disabilities
• Develop effective communication techniques to convey information to the patient and their families
• Learn how to use the ‘Pain Profile’ to help individuals communicate when and where they are feeling pain

12:00 - 13:00


13:00 - 14:00

Implement the Six Ambitions for Palliative and End of Life Care

• Learn how your organisation can implement the 6 ambitions
• Take a multi-agency approach to providing end of life care
• Share information across different services
• Create pathways to support better provision of end of life care

14:00 - 14:45

Support Staff to Care for Dying People and their Families

• Understand the importance of ‘relational care’ to patients and families
• Identify challenges faced by all staff including administrative staff, volunteers and other non-clinical workers when communicating with patients near the end of life and those close to them
• Recognise the needs of staff providing care and the potential for burnout
• Consider practical initiatives to support all staff to provide compassionate relational care

14:45 - 15:00

Afternoon Break

15:00 - 16:00

Workshop: Effective Communication in End of Life Care and Conflict

In this session delegates will examine life care, and discuss ways of supporting staff to communicate with individuals and families.

• Identify when and how to impart information to patients and families
• Ensure the delivery of information in a clear, ‘jargon free’ and compassionate manner
• Support staff to communicate effective

16:00 - 16:15

Feedback, Evaluation & Close


etc. Venues – Prospero House, London

241 Borough High St, London, SE1 1GA