This course has passed.


With many decisions, big and small, having to be made on a daily basis that may have long-term implications, it’s more important than ever to be able to make them quickly and concisely.

Whether you’re faced with a challenging question, put on the spot or asked to defend a difficult decision, succinctly articulating your decisions is a vital skill to have.

This virtual Quick Responses to Complex Situations training course has been specifically designed to help you think on the spot and react confidently to tricky situations

Attend this virtual course to gain tried and tested techniques to enable you to be more confident with quick responses to complex questions and situations: learn communication techniques to help deliver a more confident response; learn how to emanate confidence remotely; identify and overcome the barriers to quick thinking; structure your response in a more succinct way, and learn how to maximise the impact of your responses virtually.

Through the use of virtual breakout rooms, delegates will work on exercises in smaller groups to perfect their responses to complex situations.

Unlocking the Power of Virtual

Our virtual courses have been designed with you in mind. From group exercises in breakout rooms to live chat, whiteboards and interactive polls, we use a range of tools and techniques to ensure that you can connect with your trainer; network and share best practice with your peers and leave the day with the skills you need.

Our courses provide you with an interactive and engaging learning environment that can be accessed from any location, helping you to continue to connect, learn and grow. Click here to discover more!

Please note we will be using Zoom to deliver this training course.

Learning Outcomes

  • Learn how to pre-empt potentially tricky questions and scenarios
  • Identify situations where your ability to think quickly is challenged
  • Address concerns that can slow your thinking
  • Embed effective techniques and processes to use beyond the course
  • Gain individual feedback from Sandra Miller, a RADA trained communications expert


All the Understanding ModernGov courses are Continuing Professional Development (CPD) certified, with signed certificates available upon request for event.

Enquire About In-House Training

To speak to someone about a bespoke training programme, please contact us:
0800 542 9414
[email protected]


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09:25 - 09:30


09:30 - 10:00

Ice Breaker and Clarification of Learning Objectives

The Chair will discuss delegate experiences with quick thinking in order to identify personal objectives for the day and tailor the course to specific requirements


10:00 - 11:00

Workshop: The Rules of Responding to Complex Questions

  • Understand when and why quick thinking is essential
  • Why does quick thinking feel so challenging?
  • Learn about the impact of quick thinking in a business context
  • Explore the steps you can take in order to make yourself feel more prepared
  • Discuss different approaches and the importance of practicing techniques such as silence, breathing, body language and eye contact
11:00 - 11:15

Morning Break

11:15 - 12:00

Address the Barriers to Thinking Quickly – How to Communicate Better

  •  Know the importance of how to present yourself
  • Dealing with our fears around quick thinking
  • Spontaneous challenge to practice learning
12:00 - 12:45


12:45 - 13:00

Reflection Session

  • Trainer will review the day’s learning and the next stages of the course
  • Delegates will have time to ask questions and share views with one another
13:00 - 14:00

Structuring Your Responses

Look at ways of structuring your responses to reduce anxiety regarding quick thinking.

  • Discover a range of quick-thinking techniques
  • Using threes
  • Providing examples
  • Conclude, explain, conclude again
  • Telling stories
  • When and how to say “no”
14:00 - 14:45

Finding Your Style

  • Looking at personality styles
  • Asking Questions
  • Practice
14:45 - 15:00

Afternoon Break

15:00 - 16:00

Workshop: Putting It All Into Practice

Delegates will apply their learnings from the day to a series of group exercises and receive individual feedback from the Chair on the quality of their responses.

  • •Final one-minute challenge
16:00 - 16:15

Round Up and Key Takeaways