This course has passed.


Housing disrepair claims are on the rise. With payouts and legal costs totalling anywhere from £5,000 to £50,000 per case, disrepair claims are proving to be a pandemic for the housing industry. Many housing associations do not know how to adequately defend themselves against housing disrepair claims or prevent them in the first place.

This Effectively Reducing Disrepair Claims in Housing course gives you the necessary tools to be able to tackle housing disrepair claims and prevent them from occurring. This intimate interactive training course provides the opportunity to learn how to create better policies and procedures that will tackle the rising costs of housing disrepair claims.

This course provides the opportunity to explore the current legislation and assess multi-departmental communications. This course will also help your institution to improve awareness of repair channels and create a next-step action plan on how to improve current policies and procedures.

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Learning Outcomes

  • Understand the current legislation surrounding housing disrepair claims
  • Hear an update on the Fitness for Human Habitation Bill and the implications this has had on the powers of private and social tenants to take their landlords to court
  • Learn how better multi-departmental communications can effectively reduce repairs
  • Gain insight in to how improved marketing of repair channels can prevent disrepair claims
  • Develop an action plan on how to create an effective repairs reporting system
All the Understanding ModernGov courses are Continuing Professional Development (CPD) certified, with signed certificates available upon request for event.

Enquire About In-House Training

To speak to someone about a bespoke training programme, please contact us:
0800 542 9414
[email protected]


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09:15 - 09:45


09:45 - 10:15

Speaker’s Welcome and Clarification of Learning Objectives

10:15 - 11:15

Understanding Tenant’s Rights

  • Explore the obligations of current legislation related to housing disrepair claims
  • Take an in-depth look at both the Landlord and Tenant Act 1985 and the Defective Premises act 1972 in relation to disrepair
  • Gain insight into how this legislation will directly affect the way your organisation deals with disrepair claims
  • Understand the Fitness for Human Habitation Bill and the implications this has on the ability for both private and social tenants to take their landlords to court
11:15 - 12:15

Effectively Avoiding Disrepair Claims

  • What are the risks of disrepair claims?
  • What costs can be incurred from potential court cases?
  • Explore the definition of ‘reasonable time’ in relation to completing repairs on properties
  • Learn how to identify risk areas for disrepair claims
  • Gain insight how to combat disrepair claims before they occur
12:15 - 12:30

Morning Break

12:30 - 13:15

Ensuring Multi-Department Communications

  • Understand what problems can occur when there is ineffective communication between departments
  • Learn how to ensure an effective communication stream across multiple departments
  • Gain insight in to how multi-departmental communications can prevent disrepair claims
  • Explore effective communication strategies
13:15 - 14:00


14:00 - 15:00

Effectively Advertising Repair Channels

  • Learn how promoting repair channels will help reduce disrepair claims
  • Understand why having an effective repairs reporting systems will allow for better defect diagnosis
  • Explore different repair reporting options that your organisation can implement
15:00 - 16:00

Workshop: Implementing an Effective Reporting System

Work with the Chair to prepare an action plan for your institution to create an effective reporting system to reduce disrepair claims

  • Understand what makes an effective reporting system
  • Learn what information should be recorded when tenants report an issue
  • Create a next-step action plan on how to incorporate a better reporting system in to your organisation
16:00 - 16:15

Feedback, Evaluation & Close


etc. Venues – Victoria, London

One Drummond Gate, Pimlico,, London, SW1V 2QQ