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The public sector is changing, and professionals are working in increasingly agile ways. Whether reducing costs, making better use of office space, or encouraging a younger workforce, remote working has benefits for the individual and the organisation alike. Remote working is not just for periods of crisis isolation, but will be a feature of the workplace for years to come thanks to technology and employee preference.

This course has been broken down over three days, to help you manage your other work commitments and allows you to reflect on the learning for the next day.

Attend this virtual course Remote Team Leadership and Management, which has been split over three days to make best use of the online tools available, and to think carefully about the policy, process and behavioural issues that arise in remote work environments. Deploy emotional intelligence, empathy and coaching techniques to optimise performance when working remotely.

Through a range of workshops and public sector focused case studies, this course provides you with a suite of tools and long-term skills to manage people and relationships productively and effectively, irrespective of whether you share an office. Each session will conclude with a task to perform offline, before reconvening to review progress, to allow natural breaks throughout the three days of learning.

Please note we will use Zoom to virtually deliver this course.

trainer photo
Duncan Enright
Leadership Expert

Duncan is a senior director with over 30 years of experience in the publishing industry, as well as a decade as a Vice Chair and Non-Executive Director of an NHS Trust. He is also group leader and councillor at West Oxfordshire District Council, and spent a decade close to government on their National Policy Forum. Duncan is an experienced director, influencer and communicator who has been both elected and appointed to senior roles in NHS, policy and local government. He is used to analysing complex situations and communicating aims to persuade, influence, drive change, optimise performance and improve team understanding. Read more

Learning Outcomes

  • Assess the advantages and challenges of remote working, for individuals and organisations
  • Create an outline remote working policy and explore the issues you need to address
  • Review your current management and leadership style and discover new approaches
  • Find out how to manage performance remotely, including having difficult conversations and giving praise and rewards
  • Audit and improve your use of communication technology to support team members
  • Discover ways of running really effective online meetings
  • Foster a strong team spirit despite distance working through coaching conversations
All the Understanding ModernGov courses are Continuing Professional Development (CPD) certified, with signed certificates available upon request for event.

Enquire About In-House Training

To speak to someone about a bespoke training programme, please contact us:
0800 542 9414
[email protected]


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  • Day 1
  • Day 2
  • Day 3
09:30 - 10:00

Trainer's Welcome, Clarification of Learning Objectives and Opening Round

10:00 - 10:30

Remote Working: Pros and Cons

  • Outline the benefits of remote working – for the individual, team and the organisation
  • Discuss the challenges – for employee, for organisation
  • Consider potential practical, privacy and security issues
  • Create an outline remote working policy
10:30 - 10:45


10:45 - 11:30

Managing and Leading in a Remote Environment

  • The difference between management and leadership, how to achieve both
  • Know the key leadership styles available to you, and when to use them
  • Understand the need to be flexible and emotionally intelligent in your management approaches and leadership styles
  • Identify areas of your behaviour and style that require development, and how to improve
  • Performance management, managing difficult conversations, giving praise remotely
09:45 - 10:00


10:00 - 11:00

Communication with Individuals using Technology

  • Replicate the office – or not? Mapping processes and relationships to replicate or change
  • Consider software options, tools, and techniques to maximise strong remote working
  • Ensure optimum communication with team members
  • Negotiate remotely, making clear decisions and carrying them out
  • Combat isolation and loneliness through building community
11:00 - 11:15

Morning Break

11:15 - 12:00

Successful Remote Meetings

  • Consider why we meet at all
  • Explore technology options for remote meetings
  • Discover the rules of remote: how to be more effective on a call than in a room
  • Understand essential preparation for the chair, including agenda and time management
  • Discuss challenges and opportunities of remote meetings
  • Take away transferable knowledge and skills to apply to your teams and organisation
09:45 - 10:00


10:00 - 11:00

Coaching Conversations: Using Emotional Intelligence

  • Understand the value of the coaching style of leadership
  • Review the coaching process: how it works, and how it works remotely
  • Use coaching conversations with audio or video technology to support team members
  • Explore the ALIVE© Process – Case Study of a remote development program
11:00 - 11:15

Morning Break

11:15 - 12:00

Workshop: Develop Your Own Remote Working Management Development Plan

Develop your own list of priorities and share them for feedback from the tutor and the group. Refine this into a plan over time: what now, what next, and where to next. Build an action plan to implement at work