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The ability to make an impression when you speak is an invaluable tool, especially in times when interactions have largely been undertaken remotely.

Join communications consultant Sandra Miller on this one-day virtual training course to maximise your verbal communication.

Attend this course to receive individual feedback to improve your public speaking skills and take away key tips on how to prepare yourself for stressful situations. Take part in practical exercises and learn how to speak confidently, retain an audience’s attention and feel in control.

Learn the common pitfalls with public speaking and feel comfortable in a supportive working and non-judgmental virtual environment.

Please note we will use Zoom to virtually deliver this course.

Learning Outcomes

  • Develop your ability to communicate with confidence
  • Discover the seven core qualities for concise, measured messages
  • Gain essential vocal preparation tools for important meetings and high stress situations
  • Motivate others in your organisation with your new speaking techniques
  • Acquire a ’failsafe’ presentation method to fall back on in an emergency
  • Challenge your preconceptions of effective verbal communication in a supportive environment
  • Build spontaneity and improvisation into your repertoire so instant impact is ensured
All the Understanding ModernGov courses are Continuing Professional Development (CPD) certified, with signed certificates available upon request for event.

Enquire About In-House Training

To speak to someone about a bespoke training programme, please contact us:
0800 542 9414
[email protected]


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09:00 - 09:15


09:15 - 09:45

Introductions and Objectives 

  • What do you want to get out of the session?
09:45 - 10:15

First Impressions

  • Understand the impact of first impressions
  • Focus on how you can improve initial impressions
10:15 - 11:00

The 7 Ingredients of Excellent Communication 

  • Learn the 7 key ingredients to effective verbal  communication
11:00 - 11:15


11:15 - 12:00

The Art of Delivery

  • Start to include new skills
12:00 - 13:00

Preparation and Structure

13:00 - 13:45


13:45 - 14:30

The Opening 

  • Focus on the first words you speak and how they affect perception 
14:30 - 14:45


14:45 - 15:15

Building Confidence 

  • Use relaxation, breathing and voice work to strengthen the foundations of your verbal skills 
15:15 - 15:45

Spontaneous Final Presentation   

  • Build spontaneity and dynamism into your verbal communication
  • Compare to earlier work and gauge progress
  • Take concrete lessons from throughout the day and put them into practice
15:45 - 16:15

Action Planning

  • Build a plan to take learning forward and make sure that the lessons learned are put into practice in the workplace