This course has passed.


The ability to make an impression when you speak is an invaluable tool. Learn to effectively communicate with colleagues and speak with confidence. Whether you are hosting an online meeting, presenting remotely or addressing your team in the office, take away the key skills to deliver your message assuredly.

Join communications consultant Sandra Miller on this highly interactive training course to maximise your verbal communication.

Delegates will receive individual feedback to improve their public speaking skills and take away key tips on how to prepare for stressful situations. In a friendly, open and collaborative environment, delegates will take part in practical exercises and learn how to speak confidently, retain an audience’s attention and feel in control.

Feel comfortable in an intimate and supportive working environment, knowing that each delegate is attending for a similar reason.

Unlocking the Power of Virtual

Our virtual courses have been designed with you in mind. From group exercises in breakout rooms to live chat, whiteboards and interactive polls, we use a range of tools and techniques to ensure that you can connect with your trainer; network and share best practice with your peers and leave the day with the skills you need.

Our courses provide you with an interactive and engaging learning environment that can be accessed from any location, helping you to continue to connect, learn and grow. Click here to discover more!

Please note we will use Zoom to virtually deliver this course.

Learning Outcomes

  • Develop your ability to communicate with confidence
  • Discover the seven core qualities for concise, measured messages
  • Gain essential vocal preparation tools for important meetings and high stress situations
  • Return to your organisation with techniques to share
  • Acquire a ‘failsafe’ presentation technique to fall back on in an emergency
  • Challenge your preconceptions of effective verbal communication in a supportive environment
  • Build spontaneity and improvisation into your repertoire so instant impact is ensured
All the Understanding ModernGov courses are Continuing Professional Development (CPD) certified, with signed certificates available upon request for event.

Enquire About In-House Training

To speak to someone about a bespoke training programme, please contact us:
0800 542 9414
[email protected]


Collapse all
09:00 - 09:05


09:05 - 09:30

Ice Breaker and Clarification of Learning Objectives

  • A quick video tutorial will be shown on using the key features of Zoom
  • Breakout rooms will be used for delegates to introduce each other
  •  What do you want to get out of the session?
09:30 - 10:15

First Impressions

  • Understand the impact of first impressions
  • Focus on how you can improve initial impressions
10:15 - 11:00

The 7 Ingredients of Excellent Communication 

  • Learn the 7 key ingredients to effective verbal  communication
11:00 - 11:15

Morning Break

11:15 - 12:00

The Art of Delivery

  • Start to include new skills   
12:00 - 13:00

Preparation and Structure

  • Unlock how you prepare and structure your speech and presentations
  • Learn the importance of telling a story
13:00 - 13:45


13:45 - 14:00

Reflection Session

  • Trainer will review the day’s learning and the next stages of the course
  • Delegates will have time to ask questions and share views with one another
14:00 - 14:30

The Opening

  • Focus on the first words you speak and how they affect perception
14:30 - 14:45

Afternoon Break

  • Use relaxation, breathing and voice work to strengthen the foundations of your verbal skills
14:45 - 15:15

Building Confidence

  • Develop a robust, confident style
  • Use relaxation, breathing and voice work to strengthen the foundations of your verbal skills
15:14 - 15:45

Spontaneity Final Presentation

  • Build spontaneity and dynamism into your verbal communication
  • Compare to earlier work and gauge progress
  • Take concrete lessons from throughout the day and put them into practice
15:45 - 16:00

Action Planning

  • Build a plan to take learning forward and make sure that the lessons learned are put into practice in the workplace
  • Maximise the impact of the day by selecting achievable aims and objectives for personal verbal development
16:00 - 16:15

Round Up and Key Takeaways