This course has passed.


The ability to make an impression when you speak is an invaluable tool. Learn to effectively communicate with colleagues and speak with confidence. Join communications consultant Sandra Miller on this one-day interactive training course to maximise your verbal communication.

Attend this course to receive individual feedback to improve your public speaking skills and take away key tips on how to prepare yourself for stressful situations. Take part in practical exercises and learn how to speak confidently, retain an audience’s attention and feel in control.

Learn the common pitfalls with public speaking and feel comfortable in an intimate, supportive working environment.

Learning Outcomes

  • Develop your ability to communicate with confidence
  • Discover the seven core qualities for concise, measured messages
  • Gain essential vocal preparation tools for important meetings and high stress situations
  • Return to your organisation with techniques to share
  • Acquire a ‘failsafe’ presentation technique to fall back on in an emergency
  • Challenge your preconceptions of effective verbal communication in a supportive environment
  • Build spontaneity and improvisation into your repertoire so instant impact is ensured
All the Understanding ModernGov courses are Continuing Professional Development (CPD) certified, with signed certificates available upon request for event.

Enquire About In-House Training

To speak to someone about a bespoke training programme, please contact us:
0800 542 9414
[email protected]


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08:45 - 09:15


09:15 - 09:45

First Impressions

  • Understand the impact of first impressions
  • Focus on how you can improve initial impressions
09:45 - 10:30

Instant Impression

10:30 - 10:45

Morning Break

10:45 - 11:30

The 7 Ingredients of Excellent Communication

  • Learn the 7 key ingredients to effective verbal communication
  • Start to fold them into how you think about speaking
11:30 - 12:30

Preparation and Structure

  • Unlock how you prepare and structure your speech and presentations
12:30 - 13:15


13:15 - 13:45

The Opening

  • Focus on the first words you speak, and how they affect perception
13:45 - 14:00

Building Confidence

  • Develop a robust, confident style
  • Use relaxation, breathing and voice work to strengthen the foundations of your verbal skills
14:00 - 14:15

Spontaneity Exercises

  • Build spontaneity and dynamism into your verbal communication
  • Energise talks you’ve given before, and ensure the audience is fully engaged and absorbed
14:15 - 14:45

Final Presentation

  • Give a final presentation
  • Compare to earlier work and gauge progress
  • Take concrete lessons from throughout the day and put them into practice
14:45 - 15:00

Afternoon Break

15:00 - 15:15

Action Planning

  • Build a plan to take learning forward, and make sure that the lessons learned are put into practice in the workplace
  • Maximise the impact of the day by selecting achievable aims and objectives for personal verbal development
15:15 - 15:45

Feedback, Evaluation & Close


DoubleTree by Hilton Hotel

DoubleTree by Hilton Hotel Edinburgh City Centre, 34 Bread Street, , Edinburgh, EH3 9AF