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Taking minutes involves more than simply writing notes, especially during virtual and remote meetings. Being able to keep up, turn notes into concise minutes and cascade the relevant action points to the right people are all critical skills that minute takers must master now more than ever.  

This virtual course has been specifically designed to help you practise taking minutes during a remote meeting.  

Attend this virtualAdvanced Minute Taking course, led by communications expert Sue Calthorpe, in order to maximise your listening and writing capabilities and gain invaluable practice and feedback. 

Through a series of tutor-led sessions and interactive exercises aimed at the public sector, leave the day confident in your abilities as a minute taker and generate tangible results in your role. 

Please note we will be using Zoom to deliver this training course.  

Learning Outcomes

  • Gain a full understanding of the role and responsibilities of the minute taker
  • Improve efficiency and accuracy when writing notes
  • Confidently cascade outcomes and action points to the relevant people
  • Overcome the common pitfalls surrounding minute taking
  • Hone your listening and writing skills to excel within the public sector
All the Understanding ModernGov courses are Continuing Professional Development (CPD) certified, with signed certificates available upon request for event.

Enquire About In-House Training

To speak to someone about a bespoke training programme, please contact us:
0800 542 9414
[email protected]


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09:30 - 09:45


09:45 - 10:00

Chair's Welcome and Clarification of Learning Objectives

10:00 - 10:30

The Poor Meeting

  • Focus on what can go wrong in a meeting and what you can do to guard against common barriers to minute taking
  • Before, during and after the meeting: what are the roles of the Chair and the minute-taker?
  • The purpose of minutes and best practice
10:30 - 11:30

Establishing a Partnership with the Chair

Effective minutes happen when the Chair and minute-taker work as a team. This session discusses strategies to encourage closer working for better results.

  • Discussing what sort of notes, you should take: on the values of action minutes, summary notes or verbatim reporting
  • Defining Standard Terms: What do each of the headings on the minutes mean?
11:30 - 11:45

Morning Break

11:45 - 12:45

Don’t Just Listen – Hear

A practical exercise in taking notes (while maintaining eye contact) to test your accuracy and skill.

    • Pick out the key pieces of information from a conversation
    • Improve your focus in busy meetings
    • Develop interpersonal skills
12:45 - 13:45


13:45 - 14:30

Writing Concise Minutes

  • Practical exercise in taking notes from a filmed meeting
  • Turning notes into legible, concise minutes
  • Explore different note-taking methods to suit your style
  • How to deal with abbreviations and technical language
14:30 - 14:45


14:45 - 15:15

Workshop: Turn Minutes into Actionable Points

  • Developing attractive layouts that readers want to read
  • Making sure the relevant parties have been informed
  • Making sure action points are easy to find
  • Ensure maximum clarity in meetings
15.15 - 16.00

Workshop: Mind Mapping

Alternative ways to capture lots of information.

16.00 - 16.15

Feedback, Evaluation & Close