Letter writing is an essential task for many public sector professionals. It remains an important way of communicating with service users.

However, this can often be time-consuming and involves condensing a lot of text into a succinct and short document.

Run this course In-House for your teams to gain best practice at preparing and planning letters; learn techniques to help you organise and present information; develop an engaging style and format; gain best practice from real-life examples and practice your letter writing.

Learning Outcomes

  • Gain preparation and planning techniques
  • Understanding your reader
  • Learn tools to organise and present information
  • Develop a more effective style, format and tone
  • Practice writing letters to a tight deadline
All the Understanding ModernGov courses are Continuing Professional Development (CPD) certified, with signed certificates available upon request for event.

Enquire About In-House Training

To speak to someone about a bespoke training programme, please contact us:
0800 542 9414
[email protected]


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09:25 - 09:30


09:30 - 10:00

Trainer’s Introductions and Clarification of Learning Objectives

10:00 - 10:45

The Fundamentals of Preparing and Planning

  • Why are writing letters still important for the public sector?
  • Gain more effective letter writing planning techniques
  • Examine good and bad examples of letters
  • Understanding your reader
  • What do you want to achieve from the letter?
  • Choose the best type of response
10:45 - 11:00


11:00 - 12:00

Organising and Presenting Information

  • Learn what key information to include
  • Summarise complex information
  • Discuss reading patterns on paper and on-screen to decide on the best layout for your work
12:00 - 13:00

The Importance of Style, Tone, and Engaging Prose

  • Take into account format, style and tone
  • Adopt a tone that best suits the type of letter: conveying important information, responding to a complaint, or addressing a sensitive issue
  • Incorporate engaging prose into your letter writing
  • The importance of reader centred-writing
13:00 - 13:45


13:45 - 14:00

Reflection Session

  • The trainer will review the day’s learning and the next stages of the course
  • Delegates will have time to ask questions and share views with one another
14:00 - 14:45

Producing Concise, Short and Succinct Letters

  • Incorporate concise and succinct writing into your letters
  • Learn how to write high-quality letters to tight deadlines
  • Practice writing a letter to a timed deadline
  • Review real-life examples
14:45 - 15:00


15:00 - 16:00

Workshop: Letter Writing in Practice

  • Apply the days learning, through an interactive writing exercise
  • Have your letters reviewed by the trainer
  • Establish a letter-writing style that best suits you
16:00 - 16:15

Round Up and Key Takeaways