Taking minutes, whether virtually or in the office, involves more than simply writing notes. Being able to keep up in busy meetings, turn notes into concise minutes and cascade the relevant action points to the right people are all critical skills that minute takers have to master.

Attend our Advanced Minute Taking course led by Communications Expert, Sue Calthorpe, to maximise your listening and writing capabilities and gain invaluable practice and feedback. Through writing sessions, gain the confidence to create great meeting notes and turn them into insightful and actionable points.

Leave the day confident in your abilities as a minute taker and generate tangible results in your role.

Unlocking the Power of Virtual

Our virtual courses have been designed with you in mind. From group exercises in breakout rooms to live chat, whiteboards and interactive polls, we use a range of tools and techniques to ensure that you can connect with your trainer; network and share best practice with your peers and leave the day with the skills you need.

Our courses provide you with an interactive and engaging learning environment that can be accessed from any location, helping you to continue to connect, learn and grow. Click here to discover more!

Please note we will use Zoom to virtually deliver this training course.

trainer photo
Sue Calthorpe
Media & Communications Specialist

Susan works with organisations and individuals to improve their written communications skills.

She worked as a regional and national newspaper journalist before setting up a full-service communications company, now established for 30 years.

She works with public and private sector organisations to help with:

  • Effective emails
  • Report writing
  • Briefings and submissions
  • Persuasive and influential writing techniques
  • Promotional writing
  • Effective complaint handling
  • Communicating complex information for non-technical readers.

Her recent clients include Legal & General, HSBC, BRIT, the Law ...

Read more

Learning Outcomes

  • Improve efficiency and accuracy when taking notes
  • Confidently cascade outcomes and action points to the relevant people
  • Practice your listening and writing skills to excel within the public sector
  • Gain a full understanding of the role and responsibilities of the minute taker
  • Overcome the common pitfalls surrounding writing notes and minute taking
All the Understanding ModernGov courses are Continuing Professional Development (CPD) certified, with signed certificates available upon request for event.

Enquire About In-House Training

To speak to someone about a bespoke training programme, please contact us:
0800 542 9414
[email protected]


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09:25 - 09:30


09:30 - 10:00

Trainer’s Introduction and Clarification of Learning Objectives

10:00 - 10:30

The Poor Meeting

In this session, learn how to turn a poor meeting into a good meeting.

  • The purpose of minutes vs. notes and best practice
  • Before, during and after the meeting: what are the roles of the Chair and the minute-taker?
  • Focus on what can go wrong in a meeting and what you can do to guard against common barriers to minute taking
10:30 - 11:30

Establishing a Partnership with the Chair

Effective minutes happen when the Chair and minute-taker work as a team. In this session discuss strategies to encourage closer working for better results.

  • Defining Standard Terms: What do each of the headings on the minutes mean?
  • Discussing what sort of notes you should take: on the values of action minutes, summary notes or verbatim reporting
11:30 - 11:45

Morning Break

11:45 - 12:45

Don’t Just Listen – Hear

Practise writing minutes in pairs (while maintaining eye contact) to test your accuracy and skill. Your minutes will be shared with the trainer to gain invaluable feedback, advice and guidance.

  • Develop interpersonal skills
  • Improve your focus in busy meetings
  • Pick out the key pieces of information from a conversation
12:30 - 13:45


13:30 - 13:45

Reflection Session

  • Trainer will review the day’s learning and the next stages of the course
  • Delegates will have time to ask questions and share views with one another
13:45 - 14:30

Writing Concise Minutes

  • How to deal with abbreviations and technical language
  • Practical exercise in taking notes from a filmed meeting
  • Turning notes into legible, concise, well-written minutes
  • Explore different note-taking methods to suit your style
14:30 - 15:00

Workshop: Turn Minutes into Actionable Points

Virtual breakout rooms will be used to help turn minutes into actionable points.

  • Ensure maximum clarity in meetings
  • Making sure action points are easy to find
  • Making sure the relevant parties have been informed
  • Developing attractive layouts that readers want to read
15:00 - 15:15

Afternoon Break

15:15 - 16:00

Workshop: Mind Mapping

  • Alternative ways to capture lots of information
  • Organise your notes in a visual manner to convert them into meaningful minutes
16:00 - 16:15

Round Up and Key Takeaways