Taking minutes involves more than simply writing notes. With organisations likely to continue making difficult and unprecedented decisions that could have long-term implications, it is essential that meeting minutes support efficient decision-making processes.

Being able to keep up, take concise notes, and cascade the relevant action points to the right people are all critical skills that minute takers must master now more than ever.

Attend our Advanced Minute Taking course led by Communications Expert, Sue Calthorpe, to maximise your listening and writing capabilities and gain invaluable practice and feedback. Gain the confidence to create great meeting notes and turn them into insightful and actionable meeting minutes.

Through a series of tutor-led sessions and interactive exercises aimed at the public sector, leave the day confident in your abilities as a minute taker.

COVID-19 Safety at Our Events
The safety of our delegates is extremely important to us, to find out what measures we have in place to ensure our face-to-face courses remain COVID-19 safe, click here

Please see below testimonials of this course:

“Fantastic course, trainer and facilitator. I am really pleased I attended the course and have learned new skills and techniques. The course was very informative, interactive and well organised. It was great to hear how the other delegates work and all help each other to improve our skills.”- Executive Assistant, Saint Francis Hospice

“I really enjoyed this course. I found many of the activities useful and the trainer was very good at delivering information whilst keeping my attention. I have certainly learnt some new skills that will make me a better minute taker going forward.” – Executive Assistant, University of Cambridge

trainer photo
Sue Calthorpe
Media & Communications Specialist

Susan works with organisations and individuals to improve their written communications skills.

She worked as a regional and national newspaper journalist before setting up a full-service communications company, now established for 30 years.

She works with public and private sector organisations to help with:

  • Effective emails
  • Report writing
  • Briefings and submissions
  • Persuasive and influential writing techniques
  • Promotional writing
  • Effective complaint handling
  • Communicating complex information for non-technical readers.

Her recent clients include Legal & General, HSBC, BRIT, the Law ...

Read more

Learning Outcomes

  • Improve efficiency and accuracy when taking notes
  • Confidently cascade outcomes and action points to the relevant people
  • Practice your listening and writing skills to excel within the public sector
  • Gain a full understanding of the role and responsibilities of the minute taker
  • Overcome the common pitfalls surrounding writing notes and minute taking
All the Understanding ModernGov courses are Continuing Professional Development (CPD) certified, with signed certificates available upon request for event.

Enquire About In-House Training

To speak to someone about a bespoke training programme, please contact us:
0800 542 9414
[email protected]


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09:15 - 09:45


09:45 - 10:00

Trainer’s Introduction and Clarification of Learning Objectives

10:00 - 10:30

The Poor Meeting

In this session, learn how to turn a poor meeting into a good meeting.

  • The purpose of minutes vs. notes and best practice
  • Before, during and after the meeting: what are the roles of thend the minute-taker?
  • Focus on what can go wrong in a meeting and what you can do to move past common barriers to minute taking
10:30 - 11:30

Establishing a Partnership with the Chair

Effective minutes happen when the Chair and minute-taker work as a team. In this session, discuss strategies to encourage closer working for better results.

  • Defining Standard Terms: What do each of the headings on the minutes mean?
  • Discussing what sort of notes you should take: on the values of action minutes, summary notes or verbatim reporting
11:30 - 11:45

Morning Break

11:45 - 12:45

Don’t Just Listen – Hear

Practise writing minutes in pairs (while maintaining eye contact) to test your accuracy and skill. Your minutes will be shared with the trainer to gain invaluable feedback, advice and guidance.

  • Develop interpersonal skills
  • Improve your focus in busy meetings
  • Pick out the key pieces of information from a conversation
12:45 - 13:30


13:30 - 13:45

Reflection Session

  • Trainer will review the day’s learning and the next stages of the course
  • Delegates will have time to ask questions and share views with one another
13:45 - 14:30

Writing Concise Minutes

  • How to deal with abbreviations and technical language
  • Practical exercise in taking notes from a filmed meeting
  • Turning notes into legible, concise, well-written minutes
  • Explore different note-taking methods to suit your style
14:30 - 15:00

Workshop: Turn Minutes into Actionable Points

  • Ensure maximum clarity in meetings
  • Making sure action points are easy to find
  • Making sure the relevant parties have been informed
  • Developing attractive layouts that readers want to read
15:00 - 15:15

Afternoon Break

  • Alternative ways to capture lots of information
  • Organise your notes in a visual manner to convert them into meaningful minutes
15:15 - 16:00

Workshop: Mind Mapping

  • Alternative ways to capture lots of information
  • Organise your notes in a visual manner to convert them into meaningful minutes
16:00 - 16:15

Feedback, Evaluation & Close


Central Government & Agencies

Delegate Price
£495 + VAT

Local Government, Housing, Education & Health

Delegate Price
£445 + VAT


Delegate Price
£445 + VAT

Private Sector

Delegate Price
£595 + VAT


etc. Venues – Marble Arch, London

Garfield House 86 Edgware Road, London, W2 2EA