This course has passed.



Taking minutes involves more than simply writing notes, especially during virtual and remote meetings. Being able to keep up, turn notes into concise minutes and cascade the relevant action points to the right people are all critical skills that minute takers must master now more than ever.

Through the use of virtual breakout rooms that facilitate interactive writing sessions in smaller groups, gain the confidence to take better minutes.

Attend this virtualAdvanced Minute Taking  course, led by communications expert Sue Calthorpe, to maximise your listening and writing capabilities and gain invaluable practice and feedback.

Take part in a series of tutor-led sessions and interactive exercises aimed at the public sector, and leave the day confident in your abilities as a minute taker and generate tangible results in your role.

Course materials and resources will be distributed online to aid your learning during day.

Unlocking the Power of Virtual

Our virtual courses have been designed with you in mind. From group exercises in breakout rooms to live chat, whiteboards and interactive polls, we use a range of tools and techniques to ensure that you can connect with your trainer; network and share best practice with your peers and leave the day with the skills you need.

Our courses provide you with an interactive and engaging learning environment that can be accessed from any location, helping you to continue to connect, learn and grow. Click here to discover more!

Please note we will be using Zoom to deliver this training course.  

Please see below testimonials of this virtual course:

“Fantastic course, trainer and facilitator. I am really pleased I attended the course and have learned new skills and techniques. The course was very informative, interactive and well organised. It was great to hear how the other delegates work and all help each other to improve our skills.”- Executive Assistant, Saint Francis Hospice

“I really enjoyed this course. I found many of the activities useful and the trainer was very good at delivering information whilst keeping my attention. I have certainly learnt some new skills that will make me a better minute taker going forward.” – Executive Assistant, University of Cambridge

Learning Outcomes

  • Gain a full understanding of the role and responsibilities of the minute taker
  • Improve efficiency and accuracy when writing notes
  • Confidently cascade outcomes and action points to the relevant people
  • Overcome the common pitfalls surrounding minute taking
  • Practice your listening and writing skills to excel within the public sector
All the Understanding ModernGov courses are Continuing Professional Development (CPD) certified, with signed certificates available upon request for event.

Enquire About In-House Training

To speak to someone about a bespoke training programme, please contact us:
0800 542 9414
[email protected]


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09:25 - 09:30


09:30 - 10:00

Ice Breaker and Clarification of Learning Objectives

10:00 - 10:30

The Poor Meeting

In this session, virtual breakout rooms will be used to help you work with peers, to turn a poor meeting into a good meeting.

  • Focus on what can go wrong in a meeting and what you can do to guard against common barriers to minute taking
  • Before, during and after the meeting: what are the roles of the Chair and the minute-taker?
  • The purpose of minutes and best practice
10:30 - 11:30

Establishing a Partnership with the Chair

Effective minutes happen when the Chair and minute-taker work as a team. This session, which will include breakout rooms, discusses strategies to encourage closer working for better results.

  • Discussing what sort of notes you should take: on the values of action minutes, summary notes or verbatim reporting
  • Defining Standard Terms: What do each of the headings on the minutes mean?
11:30 - 11:45

Morning Break

11:45 - 12:45

Don’t Just Listen – Hear

In virtual breakout rooms, you will practise writing minutes in pairs, (while maintaining eye contact) to test your accuracy and skill. Your minutes will be shared with the trainer to gain invaluable feedback advice and guidance.

  • Pick out the key pieces of information from a conversation
  • Improve your focus in busy meetings
  • Develop interpersonal skills
12:45 - 13:30


13:30 - 13:45

Reflection Session

  • Trainer will review the day’s learning and the next stages of the course
  • Delegates will have time to ask questions and share views with one another
13:45 - 14:30

Writing Concise Minutes

  • Practical exercise in taking notes from a filmed meeting
  • Turning notes into legible, concise minutes
  • Explore different note-taking methods to suit your style
  • How to deal with abbreviations and technical language
14:30 - 15:00

Workshop: Turn Minutes into Actionable Points

Virtual breakout rooms will be used to help turn minutes into actionable points.

  • Developing attractive layouts that readers want to read
  • Making sure the relevant parties have been informed
  • Making sure action points are easy to find
  • Ensure maximum clarity in meetings
15:00 - 15:15

Afternoon Break

15:15 - 16:00

Workshop: Mind Mapping

Alternative ways to capture lots of information

16:00 - 16:15

Round Up and Key Takeaways