In-House: Effective Performance Measurement and Management

This interactive session will explain how to communicate direction to staff by using success mapping.

• The five key roles of performance measurement
• Learn how to use success mapping
• What is your organisation trying to achieve?
• How do you communicate this clearly
• A plan on a page

This interactive session will take you through designing your own KPIs using a template and review process

• Problems with KPIs – what doesn’t work
• Designing KPIs – exercise
• Take a look at non-traditional KPIs: staff wellbeing, CSR, environment, mindful organisation
• The behaviour issues with measures and measurement – what works
• Reviewing your measures

This interactive session will review what you have learnt about measuring and managing performance. Design your own organisational review meeting and reflect on best practice.

• Practice how you can use data to improve your organisation’s performance
• The Performance Planning Value Chain – a framework for effective business decision making

• The trainer will review the day’s learning and the next stages of the course
• Delegates will have time to ask questions and share views with one another

• Review your strategies to manage staff performance
• Identify and overcome issues around performance
• Make performance management work for everyone
• The performance management cycle
• Drivers of performance and understanding difference
• Structuring, preparing and sharing responsibility

This interactive session will review what you have learnt about measuring and managing performance. Design your own organisational review meeting and reflect on best practice.

• Create an effective performance review
• Ensure that you have the key competencies in place to improve performance
• Leave the day with an action plan to improve your organisation’s performance