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Emotional intelligence (EI) improves productivity, efficiency and morale in the workplace. Through greater self-awareness, self-management and empathy, emotionally intelligent leaders can better understand how their decisions affect their teams and performance.

By recognising and developing these competencies, you can drastically improve your management style and increase your influence and your team performance.

Join our one-day Emotional Intelligence in Leadership interactive course to discover how you can use EI techniques as a management tool, drive results and achieve your objectives with your team.

Through a range of expert-led workshops and public sector-focused case studies, gain the tools and long-term skills to enhance your leadership skills. Leave the day with the fundamentals of EI, how to apply it and a clear action plan to implement with your team.

Unlocking the Power of Virtual

Our virtual courses have been designed with you in mind. From group exercises in breakout rooms to live chat, whiteboards and interactive polls, we use a range of tools and techniques to ensure that you can connect with your trainer; network and share best practice with your peers and leave the day with the skills you need.

Our courses provide you with an interactive and engaging learning environment that can be accessed from any location, helping you to continue to connect, learn and grow.

Please note we will use Zoom to virtually deliver this course. 

trainer photo
Duncan Enright
Leadership Expert

Duncan is a senior director with over 30 years of experience in the publishing industry, as well as a decade as a Vice Chair and Non-Executive Director of an NHS Trust. He is also group leader and councillor at West Oxfordshire District Council, and spent a decade close to government on their National Policy Forum. Duncan is an experienced director, influencer and communicator who has been both elected and appointed to senior roles in NHS, policy and local government. He is used to analysing complex situations and communicating aims to persuade, influence, drive change, optimise performance and improve team understanding. Read more

Learning Outcomes

  • Use EI techniques to develop and strengthen relationships with your team
  • Recognise and develop strategies for responding to the emotions of others
  • Apply EI to enhance collaboration within your team and improve performance
  • Improve organisational and employee performance through enhanced application of EI
  • Develop your leadership and management skills through understanding the key characteristics of emotional intelligence
All the Understanding ModernGov courses are Continuing Professional Development (CPD) certified, with signed certificates available upon request for event.

Enquire About In-House Training

To speak to someone about a bespoke training programme, please contact us:
0800 542 9414
[email protected]


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09:25 - 09:30


09:30 - 10:00

Trainer's Welcome and Clarification of Learning Objectives

10:00 - 11:00

Fundamentals of Emotional Intelligence (EI): The Key Competencies

  • Understand the fundamentals of EI and the nature of emotions
  • Understand the four key competencies of EI and the 19 capabilities that underpin them
  • Explore how EI can invoke positive emotions in people, and help achieve your professional or organisational goals
  • Determine how to apply EI in a given situation, including improving cooperation amongst your colleagues and managing difficult people
11:00 - 11:15

Morning Break

11:15 - 12:15

Emotionally Intelligent Leadership Styles

Participate in an interactive workshop that explains the six leadership styles and discuss their own personal strengths and weaknesses

  • Discover a range of leadership styles and how to apply them
  • Create efficient and successful teams that perform at their best
  • Explore areas of your leadership style that require further development
  • Develop a plan to take back to your organisation and improve EI, incorporating assessment of areas for workplace improvements
12:15 - 13:00


13:00 - 13:15

Reflection Session

  • Trainer will review the day’s learning and the next stages of the course
  • Delegates will have time to ask questions and share views with one another
13:15 - 14:15

Creating a High-Performing Culture Using Emotional Intelligence

  • Develop a common language of EI in your organisation
  • Analyse the importance of empathy to create a positive culture
  • Use EI techniques to develop and strengthen your relationships
  • Four culture types: how your leadership style can create high performance
  • Consider the key capabilities in which you or your team require development
14:15 - 14:30

Afternoon Break

14:30 - 15:15

Style of Leadership: The Power of Coaching Conversations

  • Understand the To GROW model for coaching conversations
  • Develop coaching techniques to improve how you manage potentially stressful conversations
  • Consider how coaching conversations can become part of your remote working arrangements
15:15 - 16:00

Workshop: Action-Planning

In this session, develop an action plan to apply EI techniques back in your organisation.

16:00 - 16:30

Round Up and Key Takeaways

  • In groups, delegates will discuss current workplace issues and develop solutions using EI
  • Apply EI skills to improve team performance, efficiency and success