With increasing pressure to deliver services under time and financial restrictions, more effective commissioning allows you to procure services in a more cost-effective and functional way, improve service delivery processes and develop effective relationships with suppliers from the start.

Attend our A Guide to Successful Commissioning course to learn the principles of effective commissioning, explore best practice for outcome-based commissioning, and understand how to improve effectiveness and outcomes of public services.

Takeaway a comprehensive understanding of the commissioning process and how to make it work for your organisation.

Unlocking the Power of Virtual

Our virtual courses have been designed with you in mind. From group exercises in breakout rooms to live chat, whiteboards, and interactive polls, we use a range of tools and techniques to ensure that you can connect with your trainer; network and share best practice with your peers and leave the day with the skills you need.

Our courses provide you with an interactive and engaging learning environment that can be accessed from any location, helping you to continue to connect, learn and grow. Click here to discover more!

Please note we will be using Zoom to deliver this course.

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Gillian King
Procurement Professional & Trainer

Gillian King is a highly experienced procurement professional and trainer, with over 20 years’ experience in global procurement and supply chain management, working for government and multinational corporations in Europe, Asia and the Middle East.

Her sector experience is as a procurement professional, initially with the Civil Service in the UK Home Office and later as a global category leader for Zurich Financial Services, where her group annual spend was in excess of $400 M.

More recently she has provided consultancy and training to international government and ‘Blue Chip’ organisations in Abu Dhabi and Singapore, specialising in ...

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Learning Outcomes

  • Develop an understanding of commissioning and the commissioning process
  • Recognise and meet the needs of your community through successful commissioning
  • Understand how commissioning can improve outcomes for your organisation
  • Explore best practice for outcome focused commissioning
  • Ensure commissioning adds to public value
All the Understanding ModernGov courses are Continuing Professional Development (CPD) certified, with signed certificates available upon request for event.

Enquire About In-House Training

To speak to someone about a bespoke training programme, please contact us:
0800 542 9414
[email protected]


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09:25 - 09:30


09:30 - 10:00

Trainer’s Welcome and Clarification Objectives

10:00 - 11:00

An Introduction to Commissioning

  • Understand the importance of commissioning in the public sector
  • Commissioning Vs. Procurement
  • Discover how commissioning can improve outcomes
11:00 - 11:15

Morning Break

11:15 - 12:00

Commissioning Framework

  • Explore the commissioning cycles and processes
  • Set out the principles of commissioning to make decisions based on value
  • Obtaining the right skill set and stakeholders
  • Outline the expectations for commissioner, partners, and suppliers
12:00 - 13:00

Mapping Needs and Resources

  • Recognise and respond to the needs of users/ the community
  • Ensure adding public value is at the heart of the commissioning process
  • Recognise the importance on clear communication in the commissioning process
  • Develop a process to prioritise demands
13:00 - 14:00


14:00 - 15:00

The Design Process

  • Understand the Pre-commissioning and Preliminary Phase
  • Explore best practice for outcome-focused commissioning
  • Understand how to produce a concise specification that gets the outcomes you need
  • Explore and select the right performance measures to monitor supplier performance
15:00 - 15:15

Afternoon Break

15:15 - 16:00

Workshop: Make Commissioning Work in Your Organisation

This session provides an opportunity to gain valuable feedback from the trainer to tailor the commissioning process to your organisation.

  • Ensure commissioning works for you and your organisation
  • Develop a strategy to get what you need from the commissioning process, from start to finish
16:00 - 16:15

Evaluation, Feedback and Close


Central Government & Agencies - Virtual

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Local Government, Housing, Education & Health - Virtual

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Charity - Virtual

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Private Sector - Virtual

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