This course has passed.


Brexit and Covid have highlighted the importance of having a more successful and resilient supply chain in place.

This virtual A Guide to Successful Supplier Performance Management training course gives you a better understanding of the supplier performance management process.

Attend this course to gain techniques to develop more productive relationships with suppliers; learn how to use KPIs to improve how you measure performance; ensure greater quality assurance and develop a more resilient supply chain.

Attend this one-day, interactive training course with procurement expert, Gillian King, to develop a more robust strategy for successful supplier performance management and gain the best from your supply chain.

Unlocking the Power of Virtual

Our virtual courses have been designed with you in mind. From group exercises in breakout rooms to live chat, whiteboards and interactive polls, we use a range of tools and techniques to ensure that you can connect with your trainer; network and share best practice with your peers and leave the day with the skills you need.

Our courses provide you with an interactive and engaging learning environment that can be accessed from any location, helping you to continue to connect, learn and grow. Click here to discover more!

Please note we will use Zoom to virtually deliver this course.

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Gillian King
Procurement Professional & Trainer

Gillian King is a highly experienced procurement professional and trainer, with over 20 years’ experience in global procurement and supply chain management, working for government and multinational corporations in Europe, Asia and the Middle East.

Her sector experience is as a procurement professional, initially with the Civil Service in the UK Home Office and later as a global category leader for Zurich Financial Services, where her group annual spend was in excess of $400 M.

More recently she has provided consultancy and training to international government and ‘Blue Chip’ organisations in Abu Dhabi and Singapore, specialising in ...

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Learning Outcomes

  • Understand the supplier performance management process and how to utilise an operational framework to deliver best value
  • Learn strategies for ensuring positive working relationships with external stakeholders
  • Know how to measure supplier performance and action to take when high standards aren’t met
  • Work with the trainer to create a supplier performance management framework that works for your organisation
All the Understanding ModernGov courses are Continuing Professional Development (CPD) certified, with signed certificates available upon request for event.

Enquire About In-House Training

To speak to someone about a bespoke training programme, please contact us:
0800 542 9414
[email protected]


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09:25 - 09:30


09:30 - 10:00

Ice Breaker and Clarification of Learning Objectives

10:00 - 11:00

The Supplier Performance Management Process

  • Understand the fundamental principles of effective supplier performance management
  • Learn the key pillars of supplier performance management; including ensuring value, successful engagement, effective processes and collaboration
  • Hear real life case studies from within the public sector whose organisations operate within an effective operational framework
11:00 - 11:15

Morning Break

11:15 - 12:00

Ensuring Positive Strategic Relationships

  • Master how to ensure positive engagement and effective communication with a number of external suppliers
  • Understand strategies to develop positive working behaviours
  • Know when tendering and negotiation can come into the communication process
  • The importance of collaborative working and holding up your end of the bargain
12:00 - 13:00

Supplier Performance Measurement

  • Learn a number of useful assessment and evaluation tools
  • Effective use and application of Key Performance Indicators
  • Ensuring that your organisation’s KPIs are not just transactional but strategic
  • Setting up strong processes for Service Level Agreements
  • Understanding the importance of consistency and ensuring consistent high standards within a framework
13:00 - 13:45


13:45 - 14:00

Reflection Session

  • Trainer will review the day’s learning and the next stages of the course
  • Delegates will have time to ask questions and share views with one another
14:00 - 14:45

Quality Assurance & Managing Risk

  • How to ensure quality is delivered across all of your supplier relationships
  • Guaranteeing that all suppliers are operating at the same high level
  • Assessment of Sustainability & Ethical Standards
  • Discover strategies for identifying and managing risk
14:45 - 15:00

Afternoon Break

15:00 - 16:00

Workshop: Ensuring a Resilient Supply Chain by Effective Supplier Relationship Management

  • Outline criteria by which your external suppliers can be measured
  • Develop measurable, achievable targets to assess progress
  • Gain advice from the Chair to produce an action plan for implementation back at work
16:00 - 16:15

Feedback, Evaluation & Close