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Business Process Mapping provides public sector organisations with powerful techniques to visually depict progression steps and improve efficiencies.

As public sector organisations adapt at pace and scale whilst remaining productive, it is more important than ever to make sure processes are slick, simple, and accessible. Organisations that build on lessons learnt in the long-term will improve flexibility, efficiency, and resilience.

Understanding the fundamentals of current systems and processes leads to finding improvements that will have the biggest impact now and in the future. This virtual Effective Business Process Mapping course will give delegates the abilities to measure performance, identify problem areas, model current and future processes and validate change.

Through an interactive host of online tools, including breakout rooms, polls, collaborative sessions and networking opportunities, this online course will equip delegates with everything they need to know on effective process mapping.

Leave the day with the essential skills to confidently streamline workflows, map multiple projects at once and communicate visually to all stakeholders.

Unlocking the Power of Virtual

Our virtual courses have been designed with you in mind. From group exercises in breakout rooms to live chat, whiteboards and interactive polls, we use a range of tools and techniques to ensure that you can connect with your trainer; network and share best practice with your peers and leave the day with the skills you need.

Our courses provide you with an interactive and engaging learning environment that can be accessed from any location, helping you to continue to connect, learn and grow. Click here to discover more!

Please note we will use Zoom to deliver this course.

trainer photo
Jonathan Bottomer
Management Consultant

Jonathan is a Certified Management Consultant and a member of the Institute of Business Consulting (an organisation within the Chartered Management Institute), the professional body for Business Consultants. He currently works as a Consultant at the Department for Work and Pensions.

Jonathan specialises in helping local authorities (and DWP’s Agencies) improve their effectiveness and efficiency of the administration of Social Security Benefits.

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Learning Outcomes

  • Understand the fundamentals of business process mapping
  • Learn about the different methods of modelling processes
  • Set out your priorities in process changes
  • Create and implement stakeholder buy-in
  • Measure success by your workflows
All the Understanding ModernGov courses are Continuing Professional Development (CPD) certified, with signed certificates available upon request for event.

Enquire About In-House Training

To speak to someone about a bespoke training programme, please contact us:
0800 542 9414
[email protected]


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09:25 - 09:30


09:30 - 10:00

Ice Breaker and Clarification of Learning Objectives

10:00 - 10:45

The Case for Business Process Mapping

  • What is Business Process Mapping?
  • What are the benefits of modelling your end to end processes?
10:45 - 11:00


11:00 - 11:30

Understanding the Purpose of Your Systems

  • Identify and model your current processes
  • How many steps?
  • Evaluate areas of improvement
  • Validating change
11:30 - 12:30

Modelling Your Business Processes

What do you want to achieve and how do you get there?

  • Setting out your priorities through activity diagrams
  • Actors and tasks
  • Process flows and decisions
  • External and Internal processes
  • What does success look like?
12:30 - 13:15


13:15 - 13:30

Reflection Session

  • Trainer will review the day’s learning and the next stages of the course
  • Delegates will have time to ask questions and share views with one another
13:30 - 14:30

Process Mapping Guide

Differentiate between the different methods of process mapping and establish which is best for your process changes

  • Flow charts
  • SIPOC maps
  • High-level
  • Detailed
  • Swimlane
  • Relationship
  • Value Stream
14:30 - 15:00

Identifying Key Factors and Stakeholders

  • Clearly mapping your timelines
  • What are the milestones?
  • Creating and implementing stakeholder’s involvement
  • Managing challenges and barriers effectively
  • Documenting tasks
15:00 - 15:15

Afternoon Break

15:15 - 16:00

Workshop: Implementation of Change

In this interactive session, learn how to implement change. 

  • Apply the step-by-step measures to implement your process improvements
  • Understand the end goal and how to get there in your organisation
  • Measuring success
  • Frequently changes
16:00 - 16:15

Round Up and Key Takeaways