Overview
With growing expectations and changing needs of service users, it is increasingly important for public sector organisations to have a more robust customer service strategy in place.
Improvements to the way public services are delivered can achieve significant cost savings and help improve the lives of millions of service users.
Attend our Ensuring Customer Service Excellence in the Public Sector course to better understand what exceptional service looks like; improve the accessibility of your digital services and learn how to create and develop excellent relationships with your service users.
Throughout the day gain best practice from public sector examples, learn how to train staff to improve their level of customer service and take back a more effective customer service strategy.
Unlocking the Power of Virtual
Our virtual courses have been designed with you in mind. From group exercises in breakout rooms to live chat, whiteboards and interactive polls, we use a range of tools and techniques to ensure that you can connect with your trainer; network and share best practice with your peers and leave the day with the skills you need.
Our courses provide you with an interactive and engaging learning environment that can be accessed from any location, helping you to continue to connect, learn and grow.
Please note we will use Zoom to virtually deliver this course.
Stuart is a business development and strategy expert, who is passionate about developing leaders and helping organisations move forward. He works with the private sector, third sector and public sector in a wide range of training and consultancy projects to develop income generation; leadership development and strategic positioning.
He has worked with NHS Trusts, government departments, local authorities, international, national and local charities, SME’s and Fortune 500 companies. Stuart has worked extensively with organisations internationally including the USA, Hong Kong, Tanzania, China, Mexico, El Salvador and Thailand. His creative approach to developing strategy and leaders means he ...
Learning Outcomes
- Understand what exceptional customer service should consist of
- Learn how to ensure all communications are clear and easily understood
- Explore innovative ways of creating lasting customer relationships
- Improve the accessibility of your digital services
- Develop a more robust customer service strategy to take back to your organisation
