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There has never been a better time to ensure effective contract management. With recent challenges faced by supply chains, having a well-thought-out contract management approach can help to overcome instability in uncertain times.

With the public sector spending £290 billion on public procurement every year, developing the core competencies for effective contract management could significantly boost savings, cost-effectiveness and operational performance.

Attend our interactive A Guide to Successful Contract Management course led by Procurement expert, Gillian King, to learn about the principles and governance side of contract management, develop more effective relationships with your suppliers and gain advice on how to ensure contracts are being effectively delivered.

Unlocking the Power of Virtual

Our virtual courses have been designed with you in mind. From group exercises in breakout rooms to live chat, whiteboards and interactive polls, we use a range of tools and techniques to ensure that you can connect with your trainer; network and share best practices with your peers and leave the day with the skills you need.

Our courses provide you with an interactive and engaging learning environment that can be accessed from any location, helping you to continue to connect, learn and grow. Click here to discover more!

Please note we will use Zoom to virtually deliver this course.

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Gillian King
Procurement Professional & Trainer

Gillian King is a highly experienced procurement professional and trainer, with over 20 years’ experience in global procurement and supply chain management, working for government and multinational corporations in Europe, Asia and the Middle East.

Her sector experience is as a procurement professional, initially with the Civil Service in the UK Home Office and later as a global category leader for Zurich Financial Services, where her group annual spend was in excess of $400 M.

More recently she has provided consultancy and training to international government and ‘Blue Chip’ organisations in Abu Dhabi and Singapore, specialising in ...

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Learning Outcomes

  • Learn how to manage strategic relationships
  • Recognise the core competencies of effective contract management
  • Develop an action plan for effective contract management in your organisation
  • Understand how to effectively monitor performance and undertake a quality assessment
  • Identify what successful contract administration and governance are in the contract process
All the Understanding ModernGov courses are Continuing Professional Development (CPD) certified, with signed certificates available upon request for event.

Enquire About In-House Training

To speak to someone about a bespoke training programme, please contact us:
0800 542 9414
[email protected]


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09:25 - 09:30


09:30 - 10:00

Trainer’s Welcome and Clarification of Learning Objectives

10:00 - 11:00

The Principles of Successful Contract Management

  • Identify the different types of contract
  • The benefits of contract management for the public sector
  • Understand the contract management cycle of activities
  • Establish clarity of terms and obligations
  • Outlining the objectives, responsibilities and obligations of all parties
11:00 - 11:15

Morning Break

11:15 - 12:00

Contract Administration and Governance

  • The power shift
  • Successfully exiting a contract
  • What needs to be done before the contract is signed
  • Identify risks and preventing further problems later in the contract process
12.00 - 12.10


  • The importance of good relationships in the supply chain
  • Develop contract negotiation skills to secure beneficial outcomes
  • Recognise how to foster positive relationships amongst all parties
  • Effective change management and dispute resolution
  • Motivating internal and external parties
12:10 - 13:00

Strategic Relationship Management

  • Understand how to motivate internal and external parties
  • Effective change management and dispute resolution
  • The importance of good relationships in the supply chain
  • Develop contract negotiation skills to secure beneficial outcomes
13:00 - 13:45


13:45 - 14:00

Reflection Session

  • The trainer will review the day’s learning and the next stages of the course
  • Delegates will have time to ask questions and share views with one another
14:00 - 14:30

Monitoring, Performance and Quality Assessment in the Contract Process - Part 1

  • Maximise and identify savings and efficiencies
  • Identify the potential for obstacles, risks and challenges
  • Analyse contract value, length, complexity and level of risk
  • Know how to effectively monitor and benchmark costs and performance
14:30 - 15:30

Monitoring, Performance and Quality Assessment in the Contract Process - Part 2

  • Manage arising situations and contract variations
  • Learn how to achieve mutual gains for effective contract management
  • Ensure that contractual obligations have been sufficiently met
  • When and how best to re-evaluate and restructure the terms of a contract
15:30 - 15:40

Afternoon Break (Flexible)

15:30 - 16:00

Contract Review and Post-Contract Progress

  • Accurate reporting
  • The link to future contracts
  • Recognise the core competencies for effective contract management
16:00 - 16:15

Roundup and Key Takeaways