Overview
Providing support to vulnerable customers and service users during this time is a significant challenge.
Our Identifying and Supporting Vulnerable Service Users course has been specifically designed to increase the awareness, capabilities and confidence of front-line staff in identifying and supporting customers who may be potentially vulnerable.
Improve how you identify and respond to vulnerable service users; address cases of digital vulnerability and ensure your website accessibility is compliant with the latest regulation. Leave the day knowing how to adapt and change your support based on the ever-changing nature of vulnerability and take back an action plan to improve the support given to service users.
COVID-19 Safety at Our Events
The safety of our delegates is extremely important to us, to find out what measures we have in place to ensure our face-to-face courses remain COVID-19 safe, click here.
Helen Pettifer is truly passionate about customer service, having worked as a Customer Service Manager in the security industry leading many teams providing on-site support and call-centre services.
As a consultant, she brings advice and support to companies on both internal and external customer service, she is very experienced in designing and delivering training courses covering a variety of topics on customer engagement and interaction and is also a public speaker on the subject.
Learning Outcomes
- Learn how to identify vulnerable service users
- Gain a firmer overview of vulnerability and how it manifests itself
- Address cases of digital vulnerability and comply with the latest regulation
- Adapt your support due to the ever-changing nature of vulnerability
- Develop an action plan to help your organisation to improve the support given to vulnerable service users
