Continuous improvement (CI) is an approach that can help you gain greater efficiency and innovation in the services your organisation delivers.

Our public sector-focused Implementing Continuous Improvement Strategies course helps you apply CI tools and techniques to better focus your activity, staff, and resources on delivering better services, enhancing productivity and improving organisational efficiencies.

Led by experienced Management Consultant, Jonathan Bottomer, gain and implement CI tools, including Lean thinking, Kaizen and Six Sigma to achieve long-term improvements in your organisation.

Leave the day in a stronger position to apply CI techniques and strategies within your organisation.

Unlocking the Power of Virtual

Our virtual courses have been designed with you in mind. From group exercises in breakout rooms to live chat, whiteboards and interactive polls, we use a range of tools and techniques to ensure that you can connect with your trainer; network and share best practices with your peers and leave the day with the skills you need.

Our courses provide you with an interactive and engaging learning environment that can be accessed from any location, helping you to continue to connect, learn and grow. Click here to discover more!

Please note we will be using Zoom to virtually deliver this course.

trainer photo
Jonathan Bottomer
Management Consultant

Jonathan is a Certified Management Consultant and a member of the Institute of Business Consulting (an organisation within the Chartered Management Institute), the professional body for Business Consultants. He currently works as a Consultant at the Department for Work and Pensions.

Jonathan specialises in helping local authorities (and DWP’s Agencies) improve their effectiveness and efficiency of the administration of Social Security Benefits.

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Learning Outcomes

  • Recognise best practices from public sector examples
  • Ensure your organisation’s long-term improvements are met
  • Understand key CI concepts, such as Kaizen, Takt Time and the 7 Wastes
  • Learn effective tools and techniques to implement CI in your organisation
  • Understand how continuous improvement can benefit your organisation and colleagues
All the Understanding ModernGov courses are Continuing Professional Development (CPD) certified, with signed certificates available upon request for event.

Enquire About In-House Training

To speak to someone about a bespoke training programme, please contact us:
0800 542 9414
[email protected]


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09:25 - 09:30


09:30 - 10:00

Trainer’s Welcome and Clarification of Learning Objectives

10:00 - 10:30

De-Mystifying Continuous Improvement

This session will be a mixture of trainer-led presentations on the theory of continuous improvement and interactive exercises covering:

  • What is continuous improvement?
  • The origins of continuous improvement
  • Continuous improvement rumours and myths
10:30 - 11:15

Developing a Culture of Continuous Improvement

  • Understand how continuous improvement can benefit your organisation
  • Get things right the first time to enhance quality and lower costs
  • Learn how to eliminate waste and reduce delays from case studies
  • Empower staff and motivate them to sustain results
11:15 - 11:30

Morning Break

11:30 - 13:00

Theory: Continuous Improvement Tools and Techniques

Through a series of trainer-led presentations and interactive exercises, explore key areas of the theory of continuous improvement, focusing on the following learning areas:

  • The emotional cycle of change and managing resistance to change
  • Organisational culture
  • Sustain and scale up
  • Understand CIs concept: Kaizen
  • Plan-Do-Check-Act
13:00 - 14:00


14:00 - 15:00

Workshop: Implementing Continuous Improvement Tools and Techniques

Through a series of interactive exercises, learn how to successfully implement a CI toolkit within your organisation.

Waste & Value

  • The 7 Wastes
  • No errors forward
  • Value stream mapping

Customer Focused Improvements

  • Voice of the customer
  • One piece flow:
    – Just in time
    – Pull systems
    – Problem-solving
    – Standardised work

Visual Management

  • Information centres
  • 5S
  • Master schedules
  • RACI
15:00 - 16:00

Workshop: Develop and Implement Continuous Improvement Strategies

  • Develop strategies to aid the continuous improvement of your organisation
  • Learn how to engender an appreciation of CI within your organisation
  • Discuss with delegates and the trainer what technique works best for you
  • Take back an action plan to implement continuous improvement strategies
16:00 - 16:15

Round Up and Key Takeaways


Central Government & Agencies - Virtual

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Local Government, Housing, Education & Health - Virtual

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Charity - Virtual

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Private Sector - Virtual

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