Emotional intelligence (EI) is the ability to identify, understand, and manage emotions in yourself and others. By recognising all the key elements of emotional intelligence, including self-management, social awareness, empathy and how to respond to emotions, you can drastically develop your own management techniques and increase the morale and productivity of your team. 

EI is a crucial underpinning of performance at work, including when working or leading remotely. As well as providing insights to help manage your own wellbeing, morale and productivity, EI offers a toolkit for managing and leading others. 

Attend this half-day course on Emotional Intelligence in Practice when Working (including Remotely), to utilise EI to improve workplace culture, well-being and employee performance. You will learn to adapt your leadership styles and discover the power of the coaching style of leadership to bring out the best in others.  

Through a range of workshops and private sector focused case studies, this course provides you with a range of tools and long-term skills to enhance your professional career, through a deeper understanding of yourself and your emotions. 

Learning Outcomes

  • Develop your leadership and management skills through understanding key attributes of emotional intelligence
  • Improve organisational and employee performance through enhanced application of EI
  • Identify the main causes of stress and how it can impact performance
  • Recognise and develop strategies for responding to the emotions of others
  • Create a personal resilience plan for yourself and your colleagues
  • Apply EI and resilience to enhance team working and improve effectiveness

ALL in the context of increased remote working and social distancing.

All the Understanding ModernGov courses are Continuing Professional Development (CPD) certified, with signed certificates available upon request for event.

Enquire About In-House Training

To speak to someone about a bespoke training programme, please contact us:
0800 542 9414
[email protected]


Collapse all
09:20 - 09:30

Registration and check-in

09:30 - 09:40

Trainer’s Welcome and Clarification of Learning Objectives, Opening Round

09:40 - 10:10

Fundamentals of Emotional Intelligence (EI) – Refresher Course

  • Understand the fundamentals of EI and the nature of emotions 
  • The Key EI Competencies: Self-Awareness, Self Management, Social Awareness, Relationship Management  
  • Explore ways to develop and apply your emotional intelligence 
  • Explore core capabilities for responding to the emotions of others 
10:10 - 10:40

Managing and Leading Remotely with EI

Through discussion and examples, explore the challenge of remote working and the opportunity offered through EI 

  • EI and remote working 
  • How to adapt your style of working to a remote context 
  • Social Awareness and remote working 
  • Relationship management through remote channels 
10:40 - 11:00

Morning Break

11:00 - 11:45

Emotionally Intelligent Leadership Styles

Delegates will participate in an interactive workshop that explains the six leadership styles and discuss their own personal strengths, preferences and weaknesses 

  • Discover a range of leadership styles and in which circumstances to apply them 
  • Explore areas of your leadership style that require further development  
  • Develop a plan to take back to your organisation and improve EI and personal resilience, incorporating assessment of areas for workplace improvements  
  • Create efficient and successful teams through effective leadership 
11:45 - 12:30

Coaching Style of Leadership – the Power of Coaching Conversations

  • Develop coaching techniques to improve how you manage potentially stressful conversations 
  • Consider how coaching conversations can become part of your remote working arrangements 
  • Understand the To GROW model for coaching conversations 
12:30 - 13:00

Feedback, Evaluation & Close

  • Hear a number of tools and techniques for reducing stress through personal resilience
  • Work out which tools work for you and apply these to your specific day-to-day situations
  • Develop practical solutions specific to your company’s culture
  • Create a personal resilience action plan for you and your team