Overview
ONLINE COURSE – FULL DAY | HALF-DAY ALSO AVAILABLE, FIND OUT MORE HERE
Emotional intelligence (EI) is the ability to identify, understand, and manage emotions in yourself and others. By recognising all the key elements of emotional intelligence, including self-management, social awareness, empathy and how to respond to emotions, you can drastically develop your own management techniques and increase the morale and productivity of your team.
With stress now the most common form of work-related illness – and health and wellbeing a major concern during remote working, social distancing and self-isolation – the ability to cope with pressure and the demands of working in a virtual and highly stressful situation is crucial to both personal productivity and getting the most out of your teams.
Run for your teams this Applying Emotional Intelligence and Ensuring Personal Resilience course to utilise EI to improve workplace well-being and employee performance. Develop a greater level of self-awareness and empathy, alongside an understanding of key techniques to enhance personal resilience.
Through a range of workshops and public sector focused case studies, this course provides all delegates with a range of tools and long-term skills to enhance professional careers, through a deeper understanding of themselves and their emotions.
Learning Outcomes
- Develop your leadership and management skills through understanding key attributes of emotional intelligence
- Improve organisational and employee performance through enhanced application of EI
- Identify the main causes of stress and how it can impact performance
- Recognise and develop strategies for responding to the emotions of others
- Create a personal resilience plan for yourself and your colleagues
- Apply EI and resilience to enhance team working and improve effectiveness
