The ability to make a long-lasting impression and demonstrate the healthy confidence to stand up for your points and ideas, while still respecting the rights of others, is an invaluable tool to have in the workplace.

When you are assertive, you are calm, confident, direct and honest. Assertiveness can help you make an impact in a positive way, ensuring that you are perceived the way you intend to be and get the results you’re looking for.

Learn how to communicate confidently to yield results. Test your capacity to use confidence and assertiveness in a series of practical role-play scenarios designed to allow you to build, develop and flex your communication skills.

Run this Confident Communication and Assertiveness in the Workplace course for employees at your organisation, to enhance and practice the best ways of being assertive, helping delegates to become more decisive and influential people.

Learning Outcomes

  • Examine what confident assertiveness means and recognise the barriers to being confidently assertive
  • Learn the foundation skills of principled discussion and negotiation
  • Understand how cognitive bias and subjective perception interfere with our ability to assess objectively
  • Apply confident and assertive language choices to communicate successfully, even with difficult people
  • Learn how to make your point, clearly and concisely
  • Take away guidance on dealing with difficult conversations and managing conflict
  • Build your confidence to be able to manage and lead others
All the Understanding ModernGov courses are Continuing Professional Development (CPD) certified, with signed certificates available upon request for event.

Enquire About In-House Training

To speak to someone about a bespoke training programme, please contact us:
0800 542 9414
[email protected]


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09.15 - 09.45


09.45 - 10:00

Trainer’s Welcome and Clarification of Learning Objectives

10.00 - 10.45

Assertiveness in the Workplace

In this opening session delegates will analyse core elements of assertiveness

  • Define what Principled Negotiation is?
  • Develop your skills to build objectivity
  • Define what assertiveness is using the four-point Model of Assertion
  • When to be assertive? How assertive are you?
  • Learn how cognitive bias and overly-subjective thinking cloud objective judgement
  • Pinpointing barriers to being assertive with different people and situations
  • Connecting assertiveness to self-esteem, values and confidence
  • Assertive attitudes and behaviours for confident communication
  • Berne’s Three Ego States in the Transactional Analysis Model
10.45 - 11.30

Assertive Language in the Workplace

  • Assertive language: How to say what you want and what you don’t want
  • Paraphrasing and clarifying to assist clear, direct, concise communication
  • Body language: Posture, proxemics, gesture and eye-contact
  • Communication and personal impact: Using breathing and voice tools to keep calm and exert strength
  • Setting clear boundaries to deliver concise messages: Positive goal setting, setting limits, taking responsibility and accepting consequences
  • Use confident assertive language to develop your creativity when problem-solving
  • Positive language: Positive verbal techniques for building rapport with assertion
11.30 - 11.45

Morning Break

11.45 - 13.00

Managing Difficult Conversations and Conflict

Through a series of practical exercises, delegates will learn how to manage difficult conversations and conflict

  • The nature of conflict in the workplace.
  • Responding creatively to conflict in the workplace: where’s the value?
  • Learn the best ways to approach difficult conversations
  • Know how to adapt your approach when managing different people
  • Understand how to approach difficult conversations and produce positive outcomes for everyone

Practical scenarios:

(1) “Saying No”

(2) “Asking for a Change in Behaviour”

(3) The Persistent Requesting Technique

13.00 - 14.00


14.00 - 16.00

Workshop: Assertiveness in Action

  • Effectively use the skills that you have learnt throughout the day to become more assertive
  • Clearly make your point and control over the impact you have
  • Successfully deal with difficult people and situations

Practical scenarios:

(1) Dealing with a person being aggressive

(2) Dealing with a person being passive/passive-aggressive

(3) Dealing with bad-tempered people

(4) Helping others to be assertive

(5) Asking for what you want

(6) Dealing with difficult people in meetings

16.00 - 16.15

Feedback, Evaluation & Close