*Virtual Course Available*

The ability to make a long-lasting strong and assertive impression on colleagues and key stakeholders is an invaluable tool to have in the workplace.

Assertiveness can help you influence your colleagues, peers and external stakeholders in a firm and positive way, ensuring that you are perceived the way you intend to be and get the results you’re looking for to be successful.

This In-House Assertiveness in the Workplace course gives you and your colleagues the core practical skills to communicate, use body language and manage a range of different scenarios – including difficult conversations – to get your point across in the best possible way, with a heightened sense of confidence and self-assurance.

Host this In-House Assertiveness in the Workplace course, to enhance and practise best ways of being assertive, helping you to become a more decisive and influential leader.

trainer photo
Anne Walsh
Communications Coach

Anne Walsh is a Dialect, Voice and Vocal Communications Coach with extensive one-to-one and group business coaching experience in the private, corporate, public and charitable sectors with clients from the fields of Finance, Law, HR, Music, Publishing, Politics, Property, Local Government, Psychotherapy, Science, Medicine, Media, Art, Health and Well-being, IT, Teaching, Accountancy, Consultancy, Interior Design, Fashion, Journalism, Research, Secretarial and Administration, Higher Education (Lecturers and MA\PhD students.)

She was Voice and Communications Trainer at the Royal Central School of Speech & Drama from 2008-2012 and designed and delivered in-house training in London, nationally, and in Europe, ...

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Learning Outcomes

  • Examine what assertiveness means and recognise the barriers to being assertive
  • Understand how the use of assertive language can build your confidence
  • Learn how to make your point, clearly and concisely
  • Take away guidance on dealing with difficult conversations and managing conflict
  • Build your confidence to be able to manage and lead others in a positive way
All the Understanding ModernGov courses are Continuing Professional Development (CPD) certified, with signed certificates available upon request for event.

Enquire About In-House Training

To speak to someone about a bespoke training programme, please contact us:
0800 542 9414
[email protected]


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09:15 - 09:45


09:45 - 10:00

Trainer’s Welcome and Clarification of Learning Objectives

10.00 - 10.45

Assertiveness in the Workplace

In this opening session delegates will analyse core elements of assertiveness

  • Define what assertiveness is using the four-point Model of Assertion
  • When to be assertive? How assertive are you?
  • Pinpointing barriers to being assertive with different people and situations
  • Connecting assertiveness to self-esteem, values and confidence
  • Assertive attitudes and behaviours for confident communication
  • Berne’s Three Ego States in the Transactional Analysis Model
10.45 - 11.30

Assertive Language in the Workplace

  • Assertive language: How to say what you want and what you don’t want
  • Paraphrasing and clarifying to assist clear, direct, concise communication
  • Body language: Posture, proxemics, gesture and eye-contact
  • Communication and personal impact: Using breathing and voice tools to keep calm and exert strength
  • Setting clear boundaries to deliver concise messages: Positive goal setting, setting limits, taking responsibility and accepting consequences
  • Positive language: Positive verbal techniques for building rapport with assertion
11.30 - 11.45

Morning Break

11.45 - 13.00

Managing Difficult Conversations and Conflict

Through a series of practical exercises, delegates will learn how to manage difficult conversations and conflict

  • Learn the best ways to approach difficult conversations
  • Know how to adapt your approach when managing different people
  • Understand how to avoid difficult conversations and produce positive outcomes for everyone

Practical scenarios:

(1) “Saying No”

(2) “Asking for a Change in Behaviour”

(3) The Persistent Requesting Technique

13.00 - 14.00


14.00 - 16.00

Workshop: Assertiveness in Action

  • Effectively use the skills that you have learnt throughout the day to become more assertive
  • Clearly make your point and control over the impact you have
  • Successfully deal with difficult people and situations

Practical scenarios:

(1) Dealing with a person being aggressive

(2) Dealing with a person being passive/passive-aggressive

(3) Dealing with bad-tempered people

(4) Helping others to be assertive

(5) Asking for what you want

(6) Dealing with difficult people in meetings



16.00 - 16.15

Feedback, Evaluation & Close