Public sector professionals are working more virtually than ever before. This puts your voices firmly in the spotlight, especially when most carry out online conversations without their videos on.

The ‘Confident Voice Power for Online Conversations’ highly interactive course is designed especially for professionals who tend to communicate with their videos off.

This bespoke group session introduces your teams to the practice of professional voice techniques used by actors and other professional voice-users to convey authority, credibility, power, empathy, approachability and understanding in remote working.

Embed skills through practical activities and role-play scenarios designed around common remote communication settings, using a selection of prepared and improvised scripts.

This tutor-led course provides frequent opportunities for active practice to develop the functionality, power, and expression of your and your colleagues’ voices, focusing on important areas such as breathing, resonance, pitch register, clear speech, intonation pitch, pause and pace.

Learning Outcomes

  • Learn how to cultivate a relaxed, resonant vocal one
  • Ensure your voice conveys authority
  • Overcome common obstacles to presenting your voice remotely
  • Deliver credible messages in remote meetings
All the Understanding ModernGov courses are Continuing Professional Development (CPD) certified, with signed certificates available upon request for event.

Enquire About In-House Training

To speak to someone about a bespoke training programme, please contact us:
0800 542 9414
[email protected]


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09.25 - 09.30


09.30 - 09.45

Virtual Ice Breaker and Clarification of Learning Objectives

  • A quick video tutorial will be shown on using Zoom
  • Breakout rooms will be used for delegates to introduce each other
09.45 - 10:15

How Your Voice Works? Breathing into Speaking

  • The vocal demands of remote working
  • Professional voice techniques
10.15 - 11:00

Cultivating a Relaxed, Resonant Vocal Tone

  • Resonance equals confident, trust and empathy
  • Applying resonance in your verbal delivery patterns
11:00 - 11:15

Morning break

11:15 - 13:00

Workshop: Active Practice and Role-plays

Delegates will practice in both the whole group and in smaller groups with individual feedback from the tutor in two role-play scenarios.

  • Handling difficult conversations
  • Displaying empathy in your vocal tone
  • Using resonance to develop rapport
  • Techniques for emphasizing important words
13:00 - 13:45


13:45 - 14:00

Reflection Session

  • The trainer will review the day’s learning and the next stages of the course
  • Delegates will have time to ask questions and share views with one another
14:00 - 16:00

Workshop: Putting it All into Practice (Flexible Break)

Delegates will get the chance to practice in virtual breakout rooms with individual feedback from the tutor in two role-play scenarios:

  • Delivering a credible message in remote meetings
  • Powerful public speaking for the virtual world
  • Power words: Pitch, Pause and Pace
  • Confident body posture and breathing
  • Controlling nerves
16:00 - 16:15

Round Up and Key Takeaways