Persuading, influencing and engaging are valuable skills for any successful professional to have, in order to be heard and understood. With remote working now being the “new normal” for the foreseeable future, the ability to remotely convince and bring other people to your way of thinking is even more important.

This course has been specifically designed to help public sector professional overcome the barriers to remotely engaging colleagues, key stakeholders and service users online.

Run this course for In-House your team (online or in-person) to understand the theory behind engaging and influencing others; create a dynamic virtual setting to help you remotely engage, and gain online active listening skills and body language techniques.

Apply the day’s learning through the use of role-plays, which will give you greater confidence to influence and engage others remotely.

Learning Outcomes

  • Understanding the theory of influencing and engaging
  • Learn and apply the win/win theory
  • Create your virtual setting to maximise your influence
  • Gain online active listening and body language techniques
  • Enhance your remote influence, through role-plays
All the Understanding ModernGov courses are Continuing Professional Development (CPD) certified, with signed certificates available upon request for event.

Enquire About In-House Training

To speak to someone about a bespoke training programme, please contact us:
0800 542 9414
[email protected]


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09:15 - 09:45


09:45 - 10:00

Trainers’ Welcome and Clarification of Learning Objectives

10:00 - 10:30

Understanding the Theory of Influencing and Engaging

  • Gain a quick overview of the theory by influencing and engaging
  • Discuss in groups and with the trainer how influencing can be applied within the public sector
  • Learn about the psychology behind influencing and engaging
  • Understand the win/win theory
10:30 - 10:45


10:45 - 11:30

Maximising Influence: Creating the Virtual Space

  • Plan and prepare your virtual setting: background picture, remove distractions, and resolve technology issues
  • Learn techniques to come across professionally online
  • Make an online impact instantly
  • Take an holistic view of all of the virtual platforms
  • Preparations required to Influence online
11:30 - 12:15

Active Listening Online

  • Gain active listening skills to influence online
  • Understand the importance of silence on video conferences
  • Instil trust and confidence in a virtual setting
  • Build longer lasting partnerships
  • Practice paraphrasing to demonstrate understanding
  • Learn when and not to question show that you have understood
12:15 - 13:00

Utilise Body Language Techniques Online

  • Learn how to build trust remotely
  • Practice developing your on-screen body language
  • Gain practical techniques to remotely read eye movement
13:00 - 14:00


14:00 - 16:00

Roleplay Workshop: Online Influencing and Engagement in Action

Working in groups, delegates will work in breakout rooms to practise techniques to influence remotely

  • This session includes the opportunity for delegates to discuss which techniques would work best for them in a professional and personal environment
  • Work through public sector examples to help you become a better influencer
  • Take part in role plays to use the knowledge learnt during the day to hone your influencing skills
  • Apply the win/win theory