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Successful digital transformation in the public sector is not just reliant on technology, it also requires the right planning, leadership and skills to drive your performance and support your objectives.

In the past year, digital transformation has accelerated by seven years, with two years’ worth of digital transformation happening in two months according to Microsoft’s CEO Satya Nadella.

Attend our public sector focused Successful Digital Transformation course to scope the future of the digital agenda and improve your current processes and resources to best support you. Learn how to use leadership skills to improve your current digital projects and better understand what digital transformation looks like in action.

Unlocking the Power of Virtual

Our virtual courses have been designed with you in mind. From group exercises in breakout rooms to live chat, whiteboards and interactive polls, we use a range of tools and techniques to ensure that you can connect with your trainer; network and share best practice with your peers and leave the day with the skills you need.

Our courses provide you with an interactive and engaging learning environment that can be accessed from any location, helping you to continue to connect, learn and grow.

Please note we will use Zoom to virtually deliver this course.

trainer photo
Fatima Syed
Digital Transformation Coach, Trainer, and Consultant

Dr Fatima Syed has over 25 years of experience in people and organizational development roles as a project manager, senior leader, trainer, consultant, and coach both in the UK and internationally.

She has worked on change management with a focus on digital ‘business transformation’ business projects. She also has coached and trained people from senior and mid-level managers to front-line teams to navigate change and embrace better ways of working.

Her unique set of knowledge and experience means she can help organizations and their staff cultivate a growth mindset to embrace change and develop processes to ...

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Learning Outcomes

  • Learn how to improve your resources and processes
  • Take back an action plan to excel at digital transformation
  • Scope the future of digital transformation in the public sector
  • Utilise leadership skills to enhance the delivery of the digital agenda
All the Understanding ModernGov courses are Continuing Professional Development (CPD) certified, with signed certificates available upon request for event.

Enquire About In-House Training

To speak to someone about a bespoke training programme, please contact us:
0800 542 9414
[email protected]


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09:25 - 09:30


09:45 - 10:00

Trainer's Welcome and Clarification of Learning Objectives

10:00 - 11:00

Understand Digital Transformation in the Public Sector

  • Map out your digital journey
  • Review best practice from across the public sector
  • Scope the current landscape of digital transformation
11:00 - 11:15

Morning Break

11:15 - 12:15

Improving Your Resources and Processes

  • Establish what resources you need to improve your digital transformation
  • Understand the tenets of data governance as part of digital transformation
  • Utilise digital technologies that could bring the most value to your organisation
  • Identify and improve internal processes, structures and working practices that influence digital transition
12:15 - 13:00


13:00 - 13:15

Reflection Session

13:15 - 14:00

Digital Transformation: The Importance of Leadership

  • Identify skills and talent to address the skill gap
  • Empower people to work in new ways and change mindsets
  • Coordinate training your staff and introducing the technology
  • Learn about test drive to build trust in change and strengthen internal capabilities
14:00 - 14:45

Improving Your Users Digital Experience

  • Identify potential challenges when engaging with your users
  • Engage with service users to improve their digital experience
  • Ensure inclusion of all users for a positive and coherent experience
  • Gain insight on best practices from other successful public sector organisations
14:45 - 15:00

Afternoon Break

15:00 - 16:00

Workshop: Successful Digital Transformation in Action

In this session delegates will be given the tools to incorporate the day’s learning into a clear strategy to bring back to their organisation and pitch.

  • Evaluate, monitor and improve digital service delivery
  • Learn how digital services can be improved in your organisation
  • Improve existing strategies and techniques to improve service delivery
16:00 - 16:15

Feedback, Evaluation & Close