Overview
Due to the Covid-19 pandemic and the pressure it created, the health sector has experienced a surge in written complaints within the last year. Our Developing Effective Written Responses to Complaints in Healthcare course is timed to support you to deal with these complaints quickly and efficiently.
This virtual Developing Effective Written Responses to Complaints in Healthcare course, led by communications specialist Sue Calthorpe, gives you advanced complaint handling letter writing skills. Through a combination of expert tutor input, group discussions and practical supported exercises, learn valuable skills and techniques to resolve complaints in an efficient and compassionate manner.
By writing more effective responses to complaints, your organisation can improve its reputation; rebuild trust with patients, carers, and their families, and avoid escalation of complaints to the Ombudsman.
Through practical virtual exercises and the use of break-out rooms, efficiently embed what you have learned, and leave the day with the techniques and the confidence to write more effective responses to complaints, as well as a comprehensive booklet which will provide a reference for your return to work.
Unlocking the Power of Virtual
Our virtual courses have been designed with you in mind. From group exercises in breakout rooms to live chat, whiteboards and interactive polls, we use a range of tools and techniques to ensure that you can connect with your trainer; network and share best practice with your peers and leave the day with the skills you need.
Our courses provide you with an interactive and engaging learning environment that can be accessed from any location, helping you to continue to connect, learn and grow. Click here to discover more!
Please note this course will be delivered via Zoom.
Susan works with organisations and individuals to improve their written communications skills.
She worked as a regional and national newspaper journalist before setting up a full-service communications company, now established for 30 years.
She works with public and private sector organisations to help with:
- Effective emails
- Report writing
- Briefings and submissions
- Persuasive and influential writing techniques
- Promotional writing
- Effective complaint handling
- Communicating complex information for non-technical readers.
Her recent clients include Legal & General, HSBC, BRIT, the Law ...
Learning Outcomes
- Understand what is working and what needs improvement in healthcare complaints letter writing
- Learn from best practice how to respond to a complaint
- Effectively assess and plan your reply
- Identify the ‘trigger point’ to ensure you answer the question
- Create credible correspondence moving forward
