A high performing team is more likely to be productive, collaborative and hold each other accountable to achieve outstanding results.

On our Developing High-Performing Teams training course, learn how to enhance the performance of your staff and improve processes to ensure your organisation is in the best position to achieve desired outcomes.

Facilitated by Hayley Lewis, an expert in high-performing teams, our energising and practical course will empower you with a range of techniques, ideas and a personalised action plan.

Leave the day knowing your most effective leadership style and how to use the tools and techniques learnt to develop an unstoppable high performing team.

COVID-19 Safety at Our Events
The safety of our delegates is extremely important to us, to find out what measures we have in place to ensure our face-to-face courses remain COVID-19 safe, click here. 

trainer photo
Hayley Lewis
People Development Consultant

Hayley is an award-winning psychologist with 20 years’ experience in the field of organisational and business psychology.

Prior to setting up her own business, Hayley spent 11 years leading various local government services, such as organisational development; ICT strategy; customer services; communications and digital transformation. During this time, she won national recognition for her work on leadership development, culture change and digital transformation. Before this, Hayley spent eight years at the BBC where she was an organisational psychologist working on culture change and leadership development.

Hayley is a respected lecturer on MSc Organisational and Business Psychology programmes ...

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Learning Outcomes

  • Drive success through effective team objectives
  • Evaluate your current team structures to maximise efficiency
  • Develop a personalised action plan to implement across your organisation
  • Acquire the tools, techniques and skills required to develop a high performing team (HPT)
  • Improve your organisation’s productivity by engendering a culture of high performance
All the Understanding ModernGov courses are Continuing Professional Development (CPD) certified, with signed certificates available upon request for event.

Enquire About In-House Training

To speak to someone about a bespoke training programme, please contact us:
0800 542 9414
[email protected]


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09:15 - 09:45


09:45 - 10:00

Trainer’s Welcome and Clarification of Learning Objectives

10:00 - 10:20

Evaluate Your Current Team Structures

  • Understand the difference between groups and teams
  • Gain knowledge of the stages of team formation and your role as the leader
  • Identify the different types of teams and the challenges these bring
10:20 - 11:00

The High Performing Team Model

  • Discuss the main characteristics of the model and why it works
  • Identify which factors your team does well and which it can improve upon
  • Get to grips with the eight key factors that make a high performing team (HPT)
11:00 - 11:15

Morning Break

11:15 - 11:45

Drive Success through Effective Team Objectives

  • Develop clarity of your team’s purpose
  • Understand psychological theory of goal setting
  • Know how to create an agreed set of annual objectives
11:45 - 12:15

Create an Effective Structure for Professional Development

  • Appreciate the importance of a skills audit
  • Understand different learning styles and speeds
  • Develop a learning and development programme for your team
12:15 - 12:45

Create a Collaborative Environment for High Performing Teams

  • Discover the key aspects of team culture and climate
  • Map your own relationships with your peers
  • Understand the importance of (and difference between) coaching and mentoring
12:45 - 13:15

Develop Effective Incentives to Enhance Performance

  • Benchmarking against other teams
  • Thinking strategically and tactically about awards
  • The importance of looking outside your organisation
13:15 - 14:00


14:00 - 14:15

Reflection Session

  • Trainer will review the day’s learning and the next stages of the course
  • Delegates will have time to ask questions and share views with one another
14:15 - 14:45

Create a Results-Orientated Team Culture

  • Gain confidence in tackling poor performance
  • Learn how to give difficult feedback
14:45 - 15:10

Enhance Productivity through Effective Engagement

  • Learn how to communicate and engage compellingly to build commitment
  • Analyse different ways to communicate and engage
  • Discuss the importance of knowing each team member and their preferences
15:10 - 15:35

Establish Standards of Excellence for Your Team

  • Clarify standards of service and ways to reward excellence
  • Know your customers and the standards they expect
  • Define what ‘excellence’ looks like for your team
  • Discover methods to reward and recognise your team members
15:35 - 15:45

Afternoon Break

15:45 - 16:15

Principled Leadership in Action

  • Work on practical exercises to develop your leadership style
  • It starts and ends with you: the importance of leading by example
  • Building your own leadership development plan
  • Your commitment to what happens next
16:15 - 16:30

Round Up and Key Takeaways


Central Government & Agencies - Virtual

Delegate Price
£345 + VAT

Local Government, Housing, Education & Health - Virtual

Delegate Price
£345 + VAT

Charity - Virtual

Delegate Price
£345 + VAT

Private Sector - Virtual

Delegate Price
£445 + VAT