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Want to develop authentic coaching and mentoring relationships that bring out the best in employees? Now is your opportunity.

Attend our highly interactive Effective Coaching and Mentoring training course to uncover what effective coaching and mentoring looks like, how to use tools and techniques to implement it and build rapport with a variety of mentees.

Leave the day with a better understanding of how to use coaching and mentoring models to help unlock potential, improve performance and increase productivity.

Unlocking the Power of Virtual

Our virtual courses have been designed with you in mind. From group exercises in breakout rooms to live chat, whiteboards and interactive polls, we use a range of tools and techniques to ensure that you can connect with your trainer; network and share best practice with your peers and leave the day with the skills you need.

Our courses provide you with an interactive and engaging learning environment that can be accessed from any location, helping you to continue to connect, learn and grow. Click here to discover more!

What previous delegates said:

“Interactive, fun and a great atmosphere for learning” – Head of Training, University of Roehampton

Please note we will use Zoom to virtually deliver this course.

trainer photo
Jonathan Bottomer
Management Consultant

Jonathan is a Certified Management Consultant and a member of the Institute of Business Consulting (an organisation within the Chartered Management Institute), the professional body for Business Consultants. He currently works as a Consultant at the Department for Work and Pensions.

Jonathan specialises in helping local authorities (and DWP’s Agencies) improve their effectiveness and efficiency of the administration of Social Security Benefits.

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Learning Outcomes

  • Learn how to apply specific skills and approaches to develop others
  • Develop key coaching or mentoring skills to be used throughout your career
  • Embed effective techniques to provide structured professional development and training
  • Learn the key mechanisms for transferring learning between individuals within your organisation
  • Increase your understanding of the main tools and techniques associated with both coaching and mentoring
All the Understanding ModernGov courses are Continuing Professional Development (CPD) certified, with signed certificates available upon request for event.

Enquire About In-House Training

To speak to someone about a bespoke training programme, please contact us:
0800 542 9414
[email protected]


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09:25 - 09:30


09:30 - 10:00

Trainer's Welcome and Clarification of Learning Objectives

10:00 - 11:00

Developing Coaching and Mentoring Skills

  • Understanding the difference between coaching and mentoring
  • When should we coach and when should we mentor?
  • Exploring what ‘good’ looks like

Using the key skills of:

  • Building rapport
  • Listening
  • Using intuition
  • Questioning
  • Providing feedback
  • Language style
  • Overview of the GROW coaching and mentoring model
11:00 - 11:15

Morning Break

11:15 - 12:45

Embedding Coaching and Mentoring Tools

Delegates will be given an opportunity to practice the GROW model in Action Learning Sets, discuss and learn about the importance of contracting with the coachee/mentee and learn some additional coaching and mentoring techniques:

  • Perceptual positioning
  • The rule of 3
12:45 - 13:30


13:30 - 13:45

Reflection Session

  • Trainer will review the day’s learning and the next stages of the course
  • Delegates will have time to ask questions and share views with one another
13:45 - 15:45

Coaching and Mentoring Models: Developing the Techniques to Embed Them

In this interactive session, in addition to practising Perceptual Positioning and The Rule of 3, delegates will develop key strategies for embedding the following coaching and mentoring techniques:

  • The stop model
  • The NIP model for feedback
  • The precision model
  • The coaching circle
15:45 - 16:15

Round Up and Key Takeaways