This course has passed.


Learning effective coaching and mentoring techniques ensures your team can achieve their full potential.

Coaching tends to be used for short term performance improvements, and mentoring tends to be used for longer term capability developments. Understanding the differences between the two and implementing them effectively is important for anyone managing or leading a team.

This highly interactive and virtual Effective Coaching and Mentoring training course has been specifically designed to help you identify the key differences between coaching and mentoring and develop the key skills that are required to become an effective coach and mentor.

Through the use of virtual breakout rooms that facilitate smaller working groups, delegates will gain a much better understanding of coaching and mentoring techniques and skills.

Key learning resources and information to support you on your day’s training will be distributed across the course of the day.

There will be plenty of opportune moments for you to network, share resources and experiences with other public sector professionals. Gain valuable contacts with other like-minded peers to help create an invaluable support network to coach and mentor peers.

Developing coaching and mentoring skills at every level of an organisation is crucial to unlocking potential, improving performance and increasing productivity.

Unlocking the Power of Virtual

Our virtual courses have been designed with you in mind. From group exercises in breakout rooms to live chat, whiteboards and interactive polls, we use a range of tools and techniques to ensure that you can connect with your trainer; network and share best practice with your peers and leave the day with the skills you need.

Our courses provide you with an interactive and engaging learning environment that can be accessed from any location, helping you to continue to connect, learn and grow. Click here to discover more!

What previous delegates said:

“Interactive, fun and a great atmosphere for learning” – Head of Training, University of Roehampton

Please note we will use Zoom to virtually deliver this course.

trainer photo
Jonathan Bottomer
Management Consultant

Jonathan is a Certified Management Consultant and a member of the Institute of Business Consulting (an organisation within the Chartered Management Institute), the professional body for Business Consultants. He currently works as a Consultant at the Department for Work and Pensions.

Jonathan specialises in helping local authorities (and DWP’s Agencies) improve their effectiveness and efficiency of the administration of Social Security Benefits.

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trainer photo
Mez Fokeer
Learning and Development Consultant

Mez Fokeer is an experienced and dynamic strategic leader with a wealth of experience in consulting, diagnosing, developing and delivering Learning & Development, Employee Engagement and culture change interventions for national organisations.

Mez has over 15 years’ experience as a Learning and Development Consultant who has designed and delivered a range of generic and bespoke blended learning interventions to raise capability, facilitated numerous leadership programmes and specialises in presentation skills, how adults learn as well as engagement interventions. Mez is qualified as an Organisational Design and Development Practitioner, NVQ Level 4 in Training Practice qualification, Myers Briggs Type Indicator ...

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Learning Outcomes

  • Develop key coaching or mentoring skills to be used throughout your career
  • Increase your understanding of the main tools and techniques associated with both coaching and mentoring
  • Learn how to apply specific skills and approaches to develop others
  • Learn the key mechanisms for transferring learning between individuals within your organisation
  • Embed effective techniques to provide structured professional development and training
All the Understanding ModernGov courses are Continuing Professional Development (CPD) certified, with signed certificates available upon request for event.

Enquire About In-House Training

To speak to someone about a bespoke training programme, please contact us:
0800 542 9414
[email protected]


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09:25 - 09:30


09:30 - 10:00

Ice Breaker and Clarification of Learning Objectives

10:00 - 11:00

Developing Coaching and Mentoring Skills

  • Understanding the difference between coaching and mentoring
  • When should we coach and when should we mentor?
  • Exploring what ‘good’ looks like

Using the key skills of:

  • Building rapport
  • Listening
  • Using intuition
  • Questioning
  • Providing feedback
  • Language style
  • Overview of the GROW coaching and mentoring model
11:00 - 11:15

Morning Break

11:15 - 12:45

Embedding Coaching and Mentoring Tools

Delegates will be given an opportunity to practice the GROW model in Action Learning Sets, discuss and learn about the importance of contracting with the coachee/mentee and learn some additional coaching and mentoring techniques:

  • Perceptual positioning
  • The rule of 3
12:45 - 13:30


13:30 - 13:45

Reflection Session

  • Trainer will review the day’s learning and the next stages of the course
  • Delegates will have time to ask questions and share views with one another
13:45 - 15:45

Coaching and Mentoring Models: Developing the Techniques to Embed Them

In this interactive session, in addition to practising Perceptual Positioning and The Rule of 3, delegates will develop key strategies for embedding the following coaching and mentoring techniques:

  • The stop model
  • The NIP model for feedback
  • The precision model
  • The coaching circle
15:45 - 16:15

Round Up and Key Takeaways