Overview

Public sector organisations need to use a wide range of tools and techniques to drive performance. Now more than ever, it requires a fresh approach to measuring and managing performance; it is about utilising data and using more effective management techniques.

This course helps you address the key areas around measuring and managing staff performance.

Attend this virtual Effective Performance Measurement and Management course to gain key strategies to improve your organisation’s efficiency, productivity and performance.

Learn how to utilise success mapping tools to communicate organisational direction; take a fresh approach to designing non-traditional KPIs, such as staff wellbeing; learn how to use the Performance Planning Value Chain to make better business decisions; develop strategies to manage staff performance and take back an action plan to improve your organisation’s performance.

Unlocking the Power of Virtual

Our virtual courses have been designed with you in mind. From group exercises in breakout rooms to live chat, whiteboards and interactive polls, we use a range of tools and techniques to ensure that you can connect with your trainer; network and share best practice with your peers and leave the day with the skills you need.

Our courses provide you with an interactive and engaging learning environment that can be accessed from any location, helping you to continue to connect, learn and grow. Click here to discover more!

Please note we will use Zoom to virtually deliver this course.

trainer photo
Michael Bourne
Professor of Business Performance and Director of the Centre for Business Performance - Cranfield University

Mike is Professor of Business Performance and Director of the Centre for Business Performance at Cranfield University.

Before his academic career, Mike spent 15 years in business. He gained his PhD from the University of Cambridge in 2001, researching the design and implementation of balanced performance measurement systems. He has spent the last fifteen years working with companies and quasi-public sector organisations supporting senior management teams through the process of clarifying and executing their strategy and designing and using their measurement systems.

He has authored over 100 publications, and is co-author of several books including The ...

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Learning Outcomes

  • Utilise success mapping tools to communicate the direction of your organisation
  • Design appropriate KPIs that suit your organisation
  • Practice how you can use data to improve your organisation’s performance
  • Develop strategies to improve staff performance
  • Take back an action plan to improve your organisation’s performance
All the Understanding ModernGov courses are Continuing Professional Development (CPD) certified, with signed certificates available upon request for event.

Enquire About In-House Training

To speak to someone about a bespoke training programme, please contact us:
0800 542 9414
InHouse@moderngov.com

Agenda

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09:35 - 09:30

Registration

09:30 - 10:00

Ice Breaker and Clarification of Learning Objectives

10:00 - 11:00

Success Mapping to Communicate Direction

This interactive session will explain how to communicate direction to staff by using success mapping.

  • The five key roles of performance measurement
  • Learn how to use success mapping
  • What is your organisation trying to achieve?
  • How do you communicate this clearly
  • A plan on a page
11:00 - 11:15

Break

11:15 - 12:00

Innovate Approaches to Designing KPIs

This interactive session will take you through designing your own KPIs using a template and review process

  • Problems with KPIs – what doesn’t work
  • Designing KPIs – exercise
  • Take a look at non-traditional KPIs: staff wellbeing, CSR, environment, mindful organisation
  • The behaviour issues with measures and measurement – what works
  • Reviewing your measures
12:00 - 13:00

Workshop: From Data to Performance

This interactive session will review what you have learnt about measuring and managing performance. Design your own organisational review meeting and reflect on best practice.

  • Practice how you can use data to improve your organisation’s performance
  • The Performance Planning Value Chain – a framework for effective business decision making
13:00 - 13:45

Lunch

13:45 - 14:00

Reflection Session

  • Trainer will review the day’s learning and the next stages of the course
  • Delegates will have time to ask questions and share views with one another
14:00 - 15:00

Developing Strategies for Managing Staff Performance

  • Review your strategies to manage staff performance
  • Identify and overcome issues around performance
  • Make performance management work for everyone
  • The performance management cycle
  • Drivers of performance and understanding difference
  • Structuring, preparing and sharing responsibility
15:00 - 15:15

Afternoon Break

15:15 - 16:15

Workshop: Improving Performance

This interactive session will review what you have learnt about measuring and managing performance. Design your own organisational review meeting and reflect on best practice.

  • Create an effective performance review
  • Ensure that you have the key competencies in place to improve performance
  • Leave the day with an action plan to improve your organisation’s performance
16:15 - 16:30

Round Up and Key Takeaways

Pricing

Central Government & Agencies - Virtual

Delegate Price
£345 + VAT

Local Government, Housing, Education & Health - Virtual

Delegate Price
£345 + VAT

Charity - Virtual

Delegate Price
£345 + VAT

Private Sector - Virtual

Delegate Price
£445 + VAT