Overview
Receiving complaints can be a fairly common occurrence for public sector organisations.
However, we know receiving and handling complaints isn’t a nice task, but fortunately we have trained hundreds of professionals to improve their written responses to complaints.
Attend our Effective Responses to Complaints in the Public Sector training course, led by Communications Expert, Sue Calthorpe, to write more efficient, empathic responses that show the reader they’ve been understood and heard.
Leave the day with best practices from real-life examples, the ability to assess and plan your response, how to summaries complex or sensitive information and create more compelling responses.
Unlocking the Power of Virtual
Our virtual courses have been designed with you in mind. From group exercises in breakout rooms to live chat, whiteboards and interactive polls, we use a range of tools and techniques to ensure that you can connect with your trainer; network and share best practice with your peers and leave the day with the skills you need.
Our courses provide you with an interactive and engaging learning environment that can be accessed from any location, helping you to continue to connect, learn and grow.
Please note we will use Zoom to virtually deliver this course.
Susan works with organisations and individuals to improve their written communications skills.
She worked as a regional and national newspaper journalist before setting up a full-service communications company, now established for 30 years.
She works with public and private sector organisations to help with:
- Effective emails
- Report writing
- Briefings and submissions
- Persuasive and influential writing techniques
- Promotional writing
- Effective complaint handling
- Communicating complex information for non-technical readers.
Her recent clients include Legal & General, HSBC, BRIT, the Law ...
Learning Outcomes
- Review successful examples of complaint responses
- Find out how you can effectively assess and plan your reply
- Appraise the complaints letter writing process in your own organisation
- Learn methods to better collaborate with colleagues to develop responses
- Utilise the gained skills to create your own roadmap and best practice moving forward
