We know dealing with complaints is no easy task. That’s why our Developing Effective Written Responses to Complaints in Healthcare course gives you advanced complaint handling letter writing skills, so you can deal with complaints efficiently and quickly.
Through a combination of group discussions, practical exercises and individual feedback from Communications Specialist, Sue Calthorpe, learn valuable skills and techniques to resolve complaints in a supportive environment.
By writing more effective responses to complaints, your organisation can improve its reputation; rebuild trust with patients, carers, and their families and avoid escalation of complaints to the Ombudsman.
Through practical exercises leave the day with the techniques and the confidence to write more effective responses to complaints, as well as a comprehensive booklet which will provide reference for your return to work.
Susan works with organisations and individuals to improve their written communications skills.
She worked as a regional and national newspaper journalist before setting up a full-service communications company, now established for 30 years.
She works with public and private sector organisations to help with:
- Effective emails
- Report writing
- Briefings and submissions
- Persuasive and influential writing techniques
- Promotional writing
- Effective complaint handling
- Communicating complex information for non-technical readers.
Her recent clients include Legal & General, HSBC, BRIT, the Law ...