Written complaints can come in the form of an angry letter, a negative online review or an agitated email. These can be uncomfortable or difficult to deal with, but they must be dealt with properly to continually improve service delivery.
Attend our long-standing Effective Responses to Complaints in the Public Sector training course, led by Communications Expert, Sue Calthorpe, to write more efficient, empathic responses that show the reader they’ve been understood and heard.
Leave the day with best practices from real-life examples, the ability to assess and plan your response, how to summaries complex or sensitive information and create more compelling responses.
Susan works with organisations and individuals to improve their written communications skills.
She worked as a regional and national newspaper journalist before setting up a full-service communications company, now established for 30 years.
She works with public and private sector organisations to help with:
- Effective emails
- Report writing
- Briefings and submissions
- Persuasive and influential writing techniques
- Promotional writing
- Effective complaint handling
- Communicating complex information for non-technical readers.
Her recent clients include Legal & General, HSBC, BRIT, the Law ...